Operations Manager - Specialty Mail Order (Pharmacist)

CVS Health; Monroeville (Allegheny County); On-site; USD 123,250 - 208,000; Full time

Job summary

CVS Health is seeking a Dispensing Pharmacy Operations Manager in Monroeville, PA Specialty Mail Order Pharmacy. The Pharmacy Operations Manager will direct the filling and shipping areas to ensure prescriptions are filled and shipped accurately and efficiently.

Responsibilities include ensuring throughput in filling, quality control and shipping, maintaining regulatory compliance, managing P&L profitability, and coaching staff.

Qualifications

• 3+ years in production/operations/retail/mail order leadership
• Licensed Pharmacist in good standing in PA
• Ability to travel approximately 10–20% as needed

Responsibilities

• Direct the filling and shipping areas to ensure prescriptions are filled and shipped accurately and efficiently
• Ensure throughput within filling, quality control and shipping areas
• Ensure orders flow through the Fulfillment Center to meet customer deadlines and ensure timely delivery
• Oversee compliance with State and Federal regulations for designated teams
• Manage P&L to ensure profitability throughout the process

Skills

Leadership

People management

Travel 10–20%

Education

Pharmacy degree

Job description

Overview

We're building a world of health around every individual—shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger—helping to simplify health care one person, one family and one community at a time.

Position Summary

Dispensing Pharmacy Operations Manager in our Monroeville, PA Specialty Mail Order Pharmacy. The Pharmacy Operations Manager responsibilities include but are not limited to:

• Direct the filling and shipping areas of the Fulfillment Center to ensure prescriptions are filled and shipped accurately and efficiently
• Ensure efficient throughput of work within the filling, quality control and shipping areas
• Ensure prescription orders flow through the Fulfillment Center to meet customer deadlines and ensure accurate and timely delivery
• Facilitate communication for problem resolution and changes impacting the Pharmacy/Fulfillment workflow
• Oversee compliance with State and Federal regulations for designated teams
• Manage the P&L to ensure profitability throughout the process
• Meet with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions
• Communicate major changes within Fulfillment to other affected departments
• Resolve escalated customer service issues
• Provide motivation and management direction to staff to promote teamwork and customer service
• Provide education/training opportunities to allow personal growth
• Ensure staff adherence to policies and procedures
• Actively participate in interviewing and selection of staff
• Provide coaching and counseling or disciplinary action when necessary
• Challenge team leaders to identify areas for improvement and potential solutions within the Pharmacy
• Work with Materials Management to review and monitor contracts and product acquisition
• Monitor and review current contracts for pharmaceuticals, shipping, and related supplies and services
• Determine appropriate cost levels and standards of products and services to be obtained
• Meet with vendors to ensure contract adherence and negotiate enhancements to services provided

Required Qualifications

• 3+ years of experience in production/operations/retail/mail order environment in a leadership role
• Proven ability to evaluate work and process flow to ensure optimal efficiency
• Proven experience in a high-intensity, fast-paced production environment
• Proven ability to effectively manage people and provide team leadership
• Licensed Pharmacist in good standing in the State of Pennsylvania
• Ability to travel as needed (approx. 10–20%), may fluctuate with business needs

Preferred Qualifications

Specialty Pharmacy experience

Education

Pharmacy degree from an accredited college of pharmacy

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is $123,250.00 – $208,000.00. This range represents the base salary for positions within this job grade. The actual offer depends on factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range above.

Benefits and Culture

Our people fuel our future. We foster a workplace where every colleague feels valued and belongs. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Details about available benefits are provided during the application process and on Benefits Moments.

Application Timeline

This opening is anticipated to close on: 08/31/2026. Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state and local laws.