Operations Manager (South Carolina Branch)

DSI Security Services; Greer (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading security services company is seeking an Operations Manager for its Greer, SC location. The role involves managing operational oversight for security accounts, ensuring compliance with laws, and maintaining strong client relationships. The ideal candidate should have a minimum of a High School Diploma and relevant managerial experience in the security sector.

Benefits

Flexible Hours

Paid Vacation

Paid Training

Health Coverage

401k Plan

Qualifications

• Minimum of two (2) years related experience in the service industry.
• Prior experience as a manager/supervisor within the contract security industry preferred.
• Current state driver’s license and a clean driving record.

Responsibilities

• Oversee day-to-day activities associated with payroll and schedules for Security Officers.
• Ensure compliance with company policies and all applicable laws.
• Provide oversight and support to branch personnel for successful daily operations.

Skills

Communication

Leadership

Customer Service

Operational Oversight

Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

DSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their commitment to customer service and employee satisfaction but few deliver on that promise. That is where the DSI motto, “DWYSYWD", comes into the picture. Simply stated, DSI strives to “DO WHAT YOU SAY YOU WILL DO”. The staff at DSI believes that if we understand the culture and mindset of our customers then we can more easily create a unique service solution to reflect it. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI, and based upon this, we screen employees for skills, philosophies, and attributes that reflect both. In doing so, we believe DSI delivers employees and service mutually beneficial to everyone.

Job Skills / Requirements

DSI is searching for an Operations Manager to add to its team in the Greer, SC area.Come join our fast-growing team.

DSI Security handles the management of uniform security officers. The position will require strict operational oversight on accounts throughout the assigned area.

DSI offers: Flexible Hours; Paid Vacation; Paid Training; Complimentary Uniforms, Health Coverage including medical, dental and vision; a 401k plan; Superior Service Awards and various Employee Recognition.

Responsibilities Include:

• Responsible for the day-to-day activities associated with payroll by maintaining schedules and posts worked by Security Officers by regular update and maintenance of DSI’s payroll system.
• Ensures all post are manned by qualified officers being especially cognizant of unbillable overtime. All shifts must be filled and confirmed prior to the close of business each day.
• Ensure compliance with all company policies and procedures, as well as all applicable laws.
• Responsible for providing oversight, leadership, and support to branch personnel in order to ensure successful daily operation of the branch
• Ensure that employee and client files are maintained at the branch in accordance company policy.
• Participate in hiring, onboarding, and training processes
• Assists to ensure the branch complies with officer training requirements including: Orientation, Monthly Training / Quarterly Training, Safety Training, Site Training and State Licensing.
• Administer counseling and disciplinary actions as needed
• Ensure the branch adheres to all state and federal regulations
• Manage security operations based on requirements set forth in client contracts
• Ensure the needs of clients are consistently met in a timely and efficient manner.
• Prepare monthly reports reviewing branch operations and client contact
• Maintain client relationships according to company policy to ensure satisfaction and retention.
• Maintain sound communication with Branch and Regional Management as it pertains to branch issues.
• Communicate with management regarding all issues, scheduling, staffing, and record keeping that are related to client
• Assist in maintaining control over costs impacting profitability and the financial performance of the branch including, but not limited to, controlling overtime, monitoring all non-billable hours, uniform recovery, etc.

Position Requirements:

• Ideal candidate will possess at minimum a High School Diploma or GED, along with a minimum of two (2) years related experience in the service industry. Prior experience as a manager / supervisor within the contract security industry is highly desired. Candidates with an equivalent combination of education and experience will be considered.
• Preferred candidates will have experience managing multiple client accounts
• Outstanding verbal and written communication skills required
• Must possess strong computer skills and proficiency in all Microsoft Office applications.
• Highly effective, energetic leader with the ability to build strong relationships, take initiative, prioritize and manage deadlines
• Dedicated to providing top-notch customer service
• Current state driver’s license and a clean driving record
• Valid SLED License is preferred.

Must be able to pass criminal, MVR and drug screenings as part of our pre-employment screening process.

Education Requirements (All)

High School Diploma or Equivalent

Certification Requirements (All)

Valid State Driver's License

Additional Information / Benefits

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Long Term Disability, 401K/403b Plan

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Relocation is not provided