Operations Manager- Scotts Depot WV 3PL

Temco-Logistics; West Virginia; On-site; USD 60,000 - 90,000; Full time

Job summary

Temco Logistics, a Home Depot subsidiary, seeks an Operations Manager to oversee delivery and customer service teams, ensuring smooth daily operations, accurate scheduling, and high service standards.

You are organized, a strong communicator, and thrive in a fast-paced environment. You will monitor operations, troubleshoot in real time, and drive improvements across 3PL locations.

Qualifications

• Experience managing transportation operations.
• Experience with routing and dispatching processes.
• Experience with warehouse management systems and processes.

Responsibilities

• Monitor daily delivery operations and resolve service exceptions.
• Support drivers and customer service teams with real-time troubleshooting.
• Train and onboard new team members.
• Build, manage, and adjust office and driver schedules.
• Order and maintain office supplies.
• Prepare delivery manifests and ensure dispatch readiness.
• Collaborate with routing and driver managers to optimize performance.
• Review payroll and resolve discrepancies.
• Process reschedules, cancellations, and customer service exceptions.
• Oversee inbound and outbound logistics at 3PL locations.
• Track recycling and waste levels and recommend operational improvements.

Skills

Transportation operations experience

Routing and dispatching experience

Warehouse management experience

Job description

Job Details

Job Location: Scotts Depot WV 3PL - Scotts Depot, WV 25660

Position Type: Full Time

Education Level: WV

Travel Percentage: Onsite

Job Category: Management

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you.

Must-Have Skills

• Transportation operations experience
• Routing and dispatching experience
• Warehouse management experience

What You’ll Do

• Monitor daily delivery operations and resolve service exceptions
• Support drivers and customer service teams with real-time troubleshooting
• Train and onboard new team members
• Build, manage, and adjust office and driver schedules
• Order and maintain office supplies
• Prepare delivery manifests and ensure dispatch readiness
• Collaborate with routing and driver managers to optimize performance
• Review payroll and resolve discrepancies
• Process reschedules, cancellations, and customer service exceptions
• Oversee inbound and outbound logistics at 3PL locations
• Track recycling and waste levels and recommend operational improvements

Daily & Weekly Responsibilities

• Track delivery exceptions and ensure timely resolution
• Monitor compliance with check-ins, paperwork, and routing standards
• Review next-day delivery plans and adjust schedules as needed
• Submit nightly operations recap reports
• Attend weekly planning and operations meetings
• Conduct inventory checks and order supplies

Success Metrics

• On-time and complete delivery performance
• Driver satisfaction and engagement scores
• Employee retention and safety compliance
• Labor hours and productivity versus goals
• Fleet damage and repair cost management