Operations Manager - Saddle Creek

Alo; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous employee discount

Free membership to ALO Wellness Club

Competitive medical, dental and vision

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes at Sanctuaries

Job summary

Alo is seeking an Operations Manager to lead store operations, focusing on inventory management, labor planning, and scheduling to keep the store guest-ready. You’ll work with the General Manager to drive efficiency and strong standards across sales floors and back-of-house areas.

Ideal candidates have 3–5 years of retail leadership, proficient MS Office skills, and excellent communication. The role involves constant movement, budget awareness, and guiding a team to uphold Alo’s guiding

Qualifications

• 3–5 years of retail or related industry leadership experience.
• Strong MS Office (Word, Excel, Outlook) familiarity.
• Excellent interpersonal and written communication skills.
• Ability to adapt in a fast-changing environment and manage multiple tasks.
• Aligns with ALO’s guiding principles.

Responsibilities

• Oversee and support execution of key operational processes.
• Investigate and root cause inventory accuracy issues, partnering with the Manager to elevate process or system gaps.
• Champion strong operational standards for the sales floor by leveraging business performance data.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
• Support a safe work environment and efficient operation.
• Represent the business in meetings and on conference calls with the General Manager.
• Review, monitor and partner with the General Manager to manage budget, reporting and other business data; including metrics (Expenses, Sell-Thru) and inform planning processes.
• Future planning workflow business needs to protect optimal performance.
• Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to guests who we are, what we do and why we do what we do.
• Lead a team through accountability, coaching, development of talent, and heightened communication.
• Establish internal & external pipeline through succession planning and recruitment strategy.
• Write an effective schedule in partnership with the General Manager/Store Manager.
• Oversee Flow experience deliverables while protecting operational efficiency.
• Collaborate with cross-functional partners to support organizational goals and achieve KPI's.
• Demonstrate ability to balance business needs with brand culture.

Tools

MS Office

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Operations Manager is a member of the store leadership team who deals with ALO’s operational strategy in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Leader

• Oversee and support execution of key operational processes
• Investigate and root cause inventory accuracy issues, partnering with the Manager to elevate process or system gaps
• Champion strong Operational standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
• Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager

Flow Experience Leader

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborate and implement General/Store Manager’s vision and works cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Operations Manager Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Operations Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Just Some of the Perks

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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