Operations Manager Rms

Johnson Hospitality LLC; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Johnson Hospitality LLC in San Jose, CA seeks an experienced Operations Manager to assist the General Manager in driving profitability and guest service excellence across Front Office, Housekeeping and Engineering. You will supervise departments, manage staffing within budget, and ensure brand standards and efficient operations.

You will lead scheduling, financial controls, maintenance coordination, quality assurance, safety procedures, and staff development to foster a guest-focused culture and

Qualifications

• Experience in hotel operations management preferred.
• Strong leadership and team development skills.
• Budgeting and financial controls experience.

Responsibilities

• Oversee Front Office, Housekeeping, and Engineering to ensure brand standards and efficiencies.
• Develop departmental schedules and forecasts within budget.
• Monitor guest services, revenue, and daily reports to minimize losses.
• Lead safety, training, and emergency procedures across all departments.

Job description

JOB DESCRIPTIONTITLE: Operations ManagerDEPARTMENT: Operations SUPERVISOR: General ManagerSUMMARY:Assist the General Manager in all departments in the effort to generate profit, meet or exceed budget expectations, and maintain operational and guest service standards. Directly supervise departments including Front Office, Housekeeping, and Engineering to ensure all departments and brand standards are being met and operational efficiencies are being realized.ESSENTIAL FUNCTIONS:Hire, train, counsel and motivate strong departmental teamsDevelop departmental schedules to ensure staffing is adequate and within budget guidelinesAssist in performing department forecastsProcess accounts receivable and monitor the department budgetsCheck all daily reports and respond accordingly to findingsEnsure guest special requests are fulfilledEnsure proper delivery of guest services as directed by the General ManagerMonitor posting of guest charges to minimize lost revenueMonitor room availability to ensure hotel is maximizing room revenueUpdate systems availability from cancelations and arrival and departure changesEnsure that an effective cash control system is in place and that all credit card and check cashing policies are followedOversee GSS scores for the entire hotel and prepare action plans with departmental leaders for improvementFocus on employee morale and attitude to develop a culture where customer service is the focus and ensure an employee attitude of attentiveness and anticipation of guest needsEnsure all departments are in compliance with all required trainingsOversee the preventative maintenance program with the engineering team to ensure ongoing complianceBe present and actively oversee breakfast service on a regular basisConduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard complianceManage brand and OTA messaging platformsEducate department heads on emergency procedures and ensure all employees are properly trained in these proceduresUse the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)Always have a friendly and welcoming demeanor when interacting with our guestsEstablish effective departmental communication through active use of Quore, departmental meetings, and ongoing coaching and counselingCreate employee engagement activities and reward recognition for outstanding effortsDevelop and maintain hotel programs to assure that the Quality Assurance Program criteria are metTake a leadership role in all human resource related functions including coaching, counseling, and discipline, training, employee relations, safety, workers compensation and recruitingParticipate in the MOD program. Working regular weekends will be requiredCarry out any reasonable request by management that I am capable of performingPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds