Operations Manager - PHX Airport

PrimeFlight; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Catering Operations Manager to oversee day-to-day catering, transport, and warehouse operations at the Phoenix station. You will ensure safe, efficient, and compliant service delivery while aligning with airline partner expectations.

You will lead teams, manage labor and expense planning, monitor KPI performance, and drive continuous improvement. The role requires strong leadership, knowledge of aviation operations, and a commitment to safety and

Qualifications

• 3–5 years of leadership experience in operations, logistics, or aviation services.
• Proven ability to lead teams, manage budgets, and drive performance.
• Familiarity with safety and regulatory requirements in aviation services.

Responsibilities

• Lead daily catering, transport, and warehouse operations
• Uphold safety-first culture and company values
• Ensure compliance with policies, airline requirements, and regulations
• Provide leadership to supervisors, leads, and frontline staff
• Conduct regular team meetings and briefings
• Develop forecasts including labor and expense planning
• Monitor DLP and revenue performance
• Oversee scheduling across operations to meet budget
• Lead hiring, training, and onboarding with HR
• Coach and develop team members; succession planning
• Ensure safety, operational, and regulatory compliance
• Oversee aircraft servicing for safety and on-time performance
• Communicate updates to leadership and stakeholders

Skills

Leadership experience

Operations management

Aviation services

Job description

The Catering Operations Manager at Sky Cafe is responsible for overseeing all day-to-day catering and transport operations at the station, ensuring safe, efficient, and compliant service delivery. This role is accountable for operational performance, financial results, and team leadership while maintaining alignment with company standards and airline partner expectations.

RESPONSIBILITIES

• Lead and oversee daily catering, transport, and warehouse operations
• Promote and uphold company core values and a safety-first culture
• Ensure all operations are executed in compliance with company policies, airline requirements, and regulatory standards
• Provide leadership, direction, and support to supervisors, leads, and frontline employees
• Conduct regular team meetings, briefings, and engagement discussions
• Support development of operational forecasts, including labor and expense planning
• Monitor and manage Daily Labor Percentage (DLP) and revenue performance
• Ensure station performance meets or exceeds KPI and SLA expectations
• Identify opportunities to improve efficiency, reduce costs, and maximize profitability
• Oversee scheduling across all operational areas, ensuring coverage aligns with business needs and budget
• Lead hiring, training, and onboarding efforts in partnership with HR
• Coach, develop, and evaluate team members, including succession planning initiatives
• Identify high-potential employees and support career development
• Ensure compliance with all safety, operational, and regulatory requirements
• Actively participate in the Safety Management System (SMS)
• Ensure timely and accurate incident reporting (e.g., GPET)
• Conduct audits and inspections to ensure adherence to procedures
• Ensure proper use of PPE and compliance with workplace safety standards
• Drive accountability for operational performance and service delivery
• Maintain a strong understanding of airline contracts and service requirements
• Oversee aircraft servicing to ensure accuracy, safety, and on-time performance
• Ensure completion and accuracy of operational documentation and reporting
• Communicate operational updates, risks, and issues to leadership
• Perform any additional duties as assigned by management

QUALIFICATIONS

• Minimum 18 years of age
• 3–5 years of leadership experience in operations, logistics, or aviation services
• Valid driver’s license (in good standing)
• Must be legally authorized to work in the country of employment
• Must be able to obtain and maintain all required airport, security, and regulatory clearances applicable to the location (e.g., TSA, FAA, Port Authority, U.S. Customs, U.S. Postal Service, RAIC)
• Ability to operate ground service equipment (catering trucks, forklifts, etc.)
• Ability to work flexible schedules, including nights, weekends, and holidays
• Must successfully complete all required training and certifications
• Ability to travel as needed

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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Equal Opportunity Employer

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