Operations Manager - Payment Processing

Us Bank; Saint Paul (MN); Hybrid; USD 105,000 - 124,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a proven leader to step into a management role within Benefit Payment Services. You will guide a team of about nine employees across multiple operational areas, focusing on strategic staffing, coaching, and performance accountability.

The role requires strong collaboration across functions, risk management, and adherence to policies and regulatory requirements, with a hybrid work model in Minnesota.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically five or more years of relevant experience.
• Strong operational leadership and project management skills.

Responsibilities

• Directly and through staff, manage and coordinate operational activities for assigned functional areas while ensuring quality service and effective operational support for internal and external customers.
• Lead and develop a team of approximately nine employees across multiple operational specialties.
• Establish goals, provide coaching and feedback, measure performance, and build accountability across the team.
• Monitor operational workflows and ensure service level agreements (SLAs) are achieved.
• Review operational exceptions and provide approvals for designated transactions and transfers.
• Support risk management activities by reviewing payment operations and maintaining appropriate controls.
• Partner closely with cross-functional teams to ensure effective process handoffs and operational collaboration.
• Oversee adherence to corporate policies, procedures, applicable laws, and regulatory requirements.
• Participate in the evaluation and enhancement of operational systems, processes, and controls.
• Support ongoing business initiatives and operational projects while maintaining oversight of daily operations.
• Develop an understanding of Benefit Payment Services operations and the broader IT&C business to support strategic decision-making and organizational goals.

Skills

Team leadership

Operational leadership

Strategic thinking

Communication

Project management

Excel

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

What We're Looking For

We're seeking a proven leader who can step into a management role and make an immediate impact. The ideal candidate is a self-starter who enjoys learning complex operational processes, building strong partnerships, supporting strategic initiatives, and leading teams through change and growth. Success in this role requires the ability to think strategically about team structure, coverage, operational effectiveness, and long-term business needs.

Job Responsibilities

Directly and through staff, manage and coordinate operational activities for assigned functional areas while ensuring quality service and effective operational support for internal and external customers. Responsibilities include:

• Lead and develop a team of approximately nine employees across multiple operational specialties.
• Establish goals, provide coaching and feedback, measure performance, and build accountability across the team.
• Monitor operational workflows and ensure service level agreements (SLAs) are achieved.
• Review operational exceptions and provide approvals for designated transactions and transfers.
• Support risk management activities by reviewing payment operations and maintaining appropriate controls.
• Partner closely with cross-functional teams to ensure effective process handoffs and operational collaboration.
• Oversee adherence to corporate policies, procedures, applicable laws, and regulatory requirements.
• Participate in the evaluation and enhancement of operational systems, processes, and controls.
• Support ongoing business initiatives and operational projects while maintaining oversight of daily operations.
• Develop an understanding of Benefit Payment Services operations and the broader IT&C business to support strategic decision-making and organizational goals.

What You'll Lead

Benefit Payment Services supports a variety of operational activities including:

• Pension and benefit payment processing
• Payment corrections and reversals
• Wire, ACH, and check transactions
• Tax payment administration and filings
• IRS and regulatory support activities
• New client onboarding and project-related initiatives

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically five or more years of relevant experience

Preferred Skills and Experience

• Thorough knowledge of operational functions, systems, procedures, and products supported by the assigned area
• Strong operational leadership and employee development skills
• Proven ability to manage service delivery, operational performance, and risk-related activities
• Analytical mindset with strong problem-solving abilities and attention to detail
• Excellent collaboration skills with the ability to work effectively across teams and business functions
• Understanding of applicable federal and state laws and regulations
• Strong organizational, project management, and prioritization skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a dynamic operational environment
• Proficiency with Microsoft Excel; advanced technical skills are not required for success in this role.

Location Expectations

This position follows a hybrid work model and requires employees to work in the office 60% of scheduled workdays each week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.