Operations Manager

Us Bank; Cincinnati (OH); On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an Operations Manager to oversee day-to-day operations, drive process excellence, and support high-performing teams. The role focuses on delivering exceptional service while fostering accountability and continuous improvement in a regulated financial environment.

The position emphasizes leadership, cross-functional collaboration, and adherence to corporate policies and regulatory requirements to achieve organizational goals.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically three or more years of relevant experience.

Responsibilities

• Lead and coordinate operational functions within assigned business areas through direct leadership and team oversight.
• Ensure consistent, high-quality service delivery and operational support for internal and external stakeholders.
• Develop, mentor, and lead high-performing teams by establishing clear goals, providing coaching and feedback, monitoring performance, recognizing achievements, and promoting accountability.
• Maintain compliance with corporate policies, procedures, and applicable regulatory requirements.
• Evaluate, recommend, and implement improvements to operational processes, systems, and workflows to enhance efficiency and effectiveness.
• Partner with leadership and cross-functional teams to support organizational objectives and operational excellence.

Skills

Leadership

Communication

Project management

Analytical thinking

Process improvement

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a results-driven Operations Manager to oversee day-to-day operational activities, drive process excellence, and support the success of high-performing teams. This role is responsible for ensuring efficient operations, delivering exceptional service, and fostering a culture of accountability, collaboration, and continuous improvement.

Security Requirements

This position requires Government Agency (baseline) clearance prior to the start date. A PIV card is also required.

Key Responsibilities

• Lead and coordinate operational functions within assigned business areas through direct leadership and team oversight.
• Ensure consistent, high-quality service delivery and operational support for internal and external stakeholders.
• Develop, mentor, and lead high-performing teams by establishing clear goals, providing coaching and feedback, monitoring performance, recognizing achievements, and promoting accountability.
• Maintain compliance with corporate policies, procedures, and applicable regulatory requirements.
• Evaluate, recommend, and implement improvements to operational processes, systems, and workflows to enhance efficiency and effectiveness.
• Partner with leadership and cross-functional teams to support organizational objectives and operational excellence.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically three or more years of relevant experience

Preferred Skills and Experience

• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong understanding of operational processes, systems, procedures, and supported products or services.
• Knowledge of applicable Federal and State laws and regulations.
• Ability to analyze operational and financial information and interpret supporting documentation.
• Excellent organizational, leadership, and project management skills.
• Strong communication, problem-solving, and decision-making abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.

Location expectations

This role requires working from a U.S. Bank location for all scheduled work days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75,820.00 - $89,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.