Operations Manager, Outpost Services

Indeed; Richmond (VA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

11 holidays per year

Parental leave

Job summary

Indeed is seeking an Operations Manager, Outpost Services to strengthen workforce delivery through supplier performance management and detailed operational reporting. You will work with suppliers and cross-functional teams to review performance, implement process improvements, and support planning with data insights.

The role requires a Master’s degree (or PhD) in a relevant field, experience with AI-enabled reporting, and the ability to synthesize trends into actionable recommendations across

Qualifications

• Master’s degree in CS, analytics, mathematics, statistics, economics, finance or related field with 6+ years experience; or a PhD with 3 years experience.
• Ability to leverage AI tools to automate routine reporting and analyze operational datasets.
• Experience using data, reports, dashboards, and performance metrics to identify trends and support recommendations.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail and problem-solving skills.
• Effective written and verbal communication to build relationships across teams and external partners.
• Experience improving processes and operational performance to increase efficiency and consistency.
• Ability to apply analytical thinking and sound judgment to support business objectives.

Responsibilities

• Manage supplier performance through scorecards, reviews, and improvement plans.
• Monitor workforce metrics and identify performance trends and risks.
• Create reports and dashboards that support operational priorities.
• Recommend actions that improve delivery speed, quality, and efficiency.
• Partner with internal teams and suppliers to resolve delivery challenges.
• Support operational planning through data-based insights and reporting.
• Improve processes that increase consistency and reduce delays.

Skills

Master's degree

AI tools

Data dashboards

Performance metrics

Multi‑tasking

Communication skills

Process improvement

Analytical thinking

Education

Master’s degree in CS/Analytics/Math/Statistics/Economics/Finance or related (or PhD with 3+ years)

PhD (considered)

Job description

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Day to Day

The Operations Manager, Outpost Services improves workforce delivery through supplier performance management and operational reporting. This role uses workforce and sourcing data to identify risks, improve outcomes, and support business goals.

The role partners with suppliers and cross‑functional teams to review performance, improve service delivery, and implement process improvements. The position supports operational planning through reporting, performance reviews, and recommendations.

Responsibilities

• Manage supplier performance through scorecards, reviews, and improvement plans.
• Monitor workforce metrics and identify performance trends and risks.
• Create reports and dashboards that support operational priorities.
• Recommend actions that improve delivery speed, quality, and efficiency.
• Partner with internal teams and suppliers to resolve delivery challenges.
• Support operational planning through data‑based insights and reporting.
• Improve processes that increase consistency and reduce operational delays.

Skills/Competencies

• Requires a Master’s degree in Computer Science, Business Analytics, Mathematics, Statistics, Economics, Finance or a related field with a minimum of 6 years of experience; or a PhD with 3 years experience.
• Ability to effectively leverage AI tools to automate routine reporting, analyze operational datasets, and accelerate document drafting.
• Experience using data, reports, dashboards, and performance metrics to identify trends, evaluate performance, and support recommendations.
• Ability to manage multiple priorities in a fast‑paced environment with strong attention to detail and problem‑solving skills.
• Effective written and verbal communication skills, with the ability to build productive relationships across teams and external partners.
• Experience improving processes and operational performance to increase efficiency and consistency.
• Ability to apply analytical thinking and sound judgment to support business and operational objectives.

Salary Range Transparency

Tier 1 - United States of America 98,000 - 146,000 USD per year

Tier 2 - United States of America 108,000 - 162,000 USD per year

Tier 3 - United States of America 119,000 - 179,000 USD per year

Tier 5 - United States of America 136,000 - 204,000 USD per year

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job‑related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region‑specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity‑based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits.

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro‑diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers).