Operations Manager - Onsite - Middletown, Old Saybrook and Clinton

Community Health Center, Inc; Middletown, Northern (CT, KY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health plans

403(b) plan

Paid time off & holidays

Tuition reimbursement

Employee Assistance Programs

Job summary

Community Health Center, Inc. is seeking an Operations Manager to lead operational functions, ensure productivity, and drive exemplary service for patients, staff, and providers. You will develop policies for front-office staff and support special projects.

Responsibilities include performance reviews, change management, staff motivation, scheduling efficiency, revenue collaboration with Patient Accounts, and site leadership teamwork. A strong healthcare background and leadership are essential.

Qualifications

• Bachelor's degree required plus 4+ years’ experience in healthcare.
• Minimum two years supervisory experience.
• Knowledge of CPT and ICD-10 coding.
• HIPAA, ADA, OSHA and other regulations knowledge.
• Experience with electronic health records or practice management systems.
• Strong leadership, analytical and organizational skills.
• Proficiency with MS Office suite.
• Effective communication skills.
• Bilingual Spanish preferred.

Responsibilities

• Hire and retain employees while minimizing non-compliance with CHC protocols.
• Conduct performance reviews for direct reports.
• Evaluate work processes through change management.
• Motivate and retrain staff to ensure site operations.
• Ensure customer satisfaction by resolving complaints.
• Collaborate as member of Site leadership team.
• Manage multiple sites as needed.
• Enforce company policies with corrective action plans.
• Ensure maximum revenue in collaboration with Patient Accounts.
• Oversee scheduling according to protocols for provider productivity.
• Monitor team performance via core metrics (call volume, collections).
• Oversee provider templates and meetings as needed.
• Perform payroll and workforce management duties.
• Oversee supply inventory per purchasing policies.

Skills

Leadership

Analytical

Organizational skills

MS Office proficiency

Effective communication

Bilingual (Spanish) preferred

Education

Bachelor's degree

Tools

MS Office

Electronic health record system

Practice management system

Job description

Job Description Summary: Job Description: The Operations Manager is responsible for managing operational functions; ensuring that community based practices maintain productivity measures, improve operations, and provide exemplary service and satisfaction amongst patients, staff, and providers. Recommend, develop and implement policy and procedures related to front office staff functions. Support special projects as directed.

ROLE AND RESPONSIBILITIES

• Responsible to effectively hire and retain employees while maintaining compliance with CHC protocols.
• Conducts performance reviews for direct reports.
• Evaluates work processes through change management.
• Manages, motivates, and retrains employees to ensure successful operation of the sites.
• Ensures customer satisfaction including resolving complaints.
• Exemplifies behavior reflecting CHC core values.
• Collaborates as a member of the Site leadership team.
• May manage multiple sites.
• Enforces company policies and procedures including developing corrective action plans for direct reports.
• Ensure maximum revenue collection in collaboration with Patient Accounts.
• Ensures effective and accurate appointment scheduling according to protocols and policies for maximum provider productivity.
• Manages team performance through measurement of core metrics (call volume, collections, system applications).
• Oversight and management of provider templates.
• Facilitates and leads meetings as necessary to support the team and site(s).
• Performs administrative duties including but not limited to payroll and workforce management.
• Oversees supply inventory in compliance with purchasing policies.
• Performs other duties as required.

QUALIFICATIONS

• Bachelor's degree required plus a minimum of 4+ years’ experience in healthcare.
• Minimum two years supervisory experience.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of HIPAA, ADA, OHSHA and other regulations.
• Prior experience with electronic health record and/or practice management system.
• Strong leadership, analytical, and organizational skills.
• Proficiency with MS Office suite.
• Effective communication skills.
• Bilingual (Spanish) preferred.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Minimal physical effort. Regular regional travel as necessary.

Company Benefits for Full-Time Employees

• For Health & Wellness Medical plans with Health Spending and Flexible Spending Accounts Health Reimbursement Arrangement Accounts Dental and Vision Plans Wellness Incentive Program Life and Disability Insurance Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
• For Financial Success 403(b) plan with a discretionary company match after 1 year of employment.
• For Great Work Life Balance Paid time off Paid parental leave Paid holidays Employee Assistance Programs.
• For Professional and Educational Advancement Tuition Reimbursement Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information

Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and CeCN.

Location

Community Health Center of Middletown City: Middletown State: Connecticut Time Type: Full time