Operations Manager, New Initiatives & Process Innovation

Doist; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Wonderschool in the United States is seeking an Operations Manager, New Initiatives, to oversee Tri-Share and SubPool programs, building reliable processes and scalable workflows. You will work with Product and Engineering to translate operational needs into clear requirements and to test new workflows that improve the platform in real-world use.

You will use data, frontline feedback, and AI tools to identify trends, risks, and opportunities for improvement while preserving human judgment and

Qualifications

• 4+ years in operations, program management, or similar.
• Strong process-improvement and systems-thinking skills.
• Experience translating operational needs for Product/Engineering teams.
• Curiosity and confidence using AI tools to improve workflows.
• Strong analytical, organizational, written, and verbal communication skills.
• Customer-centered mindset with sound judgment for operational issues.
• Empathy for child care providers, educators, working parents, and families.

Responsibilities

• Manage Tri-Share operations, ensuring clear, reliable processes for enrollment, eligibility, communications, payments, customer support, and reporting.
• Manage SubPool operations, setting priorities, clarifying expectations, reviewing performance and trends, and providing support on escalated or complex issues.
• Improve the operating systems behind both programs by creating clear workflows, documentation, reporting, escalation paths, and performance measures.
• Identify friction for customers and internal teams, then lead practical improvements that make processes simpler, faster, and more reliable.
• Partner with Product and Engineering to identify operational needs, prioritize enhancements, test new workflows, and ensure platform changes work in real-world use.
• Use data, customer feedback, and frontline observations to identify trends, risks, and opportunities for improvement.
• Look for opportunities to automate repetitive work using AI and other tools, while preserving human review where customer trust, compliance, or judgment is needed.
• Work closely with cross-functional teams to support program launches, process changes, and growth into new markets.

Skills

Process improvement

Operations management

Cross-functional collaboration

AI in workflows

Job description

Wonderschool in the United States is seeking an Operations Manager, New Initiatives, to oversee Tri-Share and SubPool programs, building reliable processes and scalable workflows. You will work with Product and Engineering to translate operational needs into clear requirements and to test new workflows that improve the platform in real-world use.

You will use data, frontline feedback, and AI tools to identify trends, risks, and opportunities for improvement while preserving human judgment and