Operations Manager (Medical Device)

Airspace; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, vision, and dental care plan options

401K company contribution program

Professional learning and training reimbursements

Job summary

A logistics technology firm in the United States seeks an Operations Manager to drive continuous improvement within the operations sector. The role involves managing teams across different regions, ensuring high-quality performance, and supporting customers. You will monitor performance trends to coach and lead frontline teams, playing an vital role in reshaping logistics. The ideal candidate possesses strong leadership and operational expertise, with a focus on accountability and collaboration.

Qualifications

• Ability to manage teams across different time zones effectively.
• Experience in operations performance and continuous improvement.
• Strong leadership and coaching capabilities.

Responsibilities

• Act as the highest escalation level for operations performance.
• Monitor daily and monthly performance trends to support frontline teams.
• Define sector-specific operational requirements for quality service.

Skills

One-Team Mentality

Ownership Mindset

Grace under pressure

Job description

Company Introduction

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. Airspace is a recognized leader in AI and machine learning, leveraging data and patented technology to coordinate logistics across a global network of drivers and airlines. The items we deliver range from organs for transplant to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated as one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

As an Operations Manager (OM), you play a pivotal role in the continuous improvement and overall success of the respective sector. The OM is directly responsible for ongoing performance, long-term and near-term improvement initiatives, and the transformation of their sector into a regionally elite operating team as Airspace matures and grows. The OM must work closely across all departments at Airspace and with our various customers and partners in their region (EU, APAC, US, etc.). Because of this, the OM must be adept at managing teams in different time zones and schedules and effectively coaching team members while not always in person.

Importance of the role

The operations team is the backbone of our company and, by working on the front lines, you represent everything we stand for. Not only will you be in direct communication with our customers and service providers, but with extreme attention to detail, you can be the difference maker in potentially saving a human life.

Skills / Qualifications

• One-Team Mentality: We are One Team. We accomplish more when we work together.
• Ownership Mindset: End-to-end ownership of your team, projects, responsibilities and their effects. You are the owner of decisions you make and must take responsibility for those decisions. Raising the bar: We constantly heighten quality, speed, and impact in all facets of our work.
• Grace under pressure: Ability to navigate and execute difficult situations when needed to support growth trajectory.

Responsibilities

Must be able to understand all Responsibilities included in the Operations Specialist III Job Description and perform all Responsibilities in the Supervisor Job Description.

Sector Ownership

• Act as the highest escalation level and point of contact for all operations performance within your sector (ad hoc or daily; address sector- or customer-level trends)
• Monitor, comprehend, and act on daily, weekly and monthly performance trends through coaching or feedback
• Assist and hands-on with the sector team to ensure frontline is supported and customers receive industry-leading service
• Represent your Operations sector in major customer milestone meetings and provide support to Revenue teams as the operations expert
• Work with Revenue teams to set standards and monitor SOPs and customer-specific solutions
• Lead with Network, R&D, Finance and other departments on customer-specific solutions outside of a normal scope
• Participate in internal deployment prep calls and client deployment calls
• Define sector-specific Standard Work and operational requirements for high-quality service
• Collaborate with Network to design client-fit solutions during deployment/onboarding
• Identify risks and operational challenges; provide regional expertise during customer RFPs
• Define and set benchmarks for KPIs relevant to the sector
• Report on sector performance through updates and live meetings
• Oversee headcount, hiring, firing, and compensation/level requirements for the sector
• KPI ownership, trend resolution, and process improvement on an account level
• Assist in new client onboardings with support from Directors or Senior Managers

Team Management

• Hold routine touchpoints with Supervisors and set priorities for each individual based on needs and KPI progress
• Define personal performance goals for sector leaders aligned with OKRs and service improvements
• Define and manage a predefined rhythm of the business to align leaders on priorities
• Maintain a 24/7/365 coverage schedule for operations
• Assist in the recruitment pipeline in partnership with sector Directors and People Team
• Direct resources across Airspace sectors to address supply-demand imbalances
• Coach team members on quality and organized communication
• Plan and facilitate new hire onboarding and ensure systems and certifications are in place

Continuous Improvement

• Scope, lead or supervise initiatives that support company OKRs and sector performance
• Create rollout plans to implement new processes and drive adoption
• Identify opportunities for new services or certifications and drive execution with leadership approval
• Coach and develop contributors and managers on technical and operational skills
• Maintain balance of operational efficiency and service quality, proposing improvements

Cross Departmental Collaboration

• Build strong cross-department relationships and involve other teams to solve large problems
• Partner with Finance to track missing invoicing information and improve Gross Margin
• Hold regular cadences with Sales and Account Management to understand needs during high-value revenue motions
• Hold regular cadences with Driver Operations and/or Network to understand needs and support
• Partner with Quality Assurance for live-operational support, shipment reviews and corrective action plans

Compensation

• Salary range: $80,000 - $100,000
• Bonuses based on sector performance
• Health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

Core Values

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and raise the bar.
• We are Transparent. We pride ourselves on open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About Airspace

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is award-winning and protected by multiple patents, delivering speed, reliability, and transparency in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining focused on customer and team needs. Offices in Carlsbad, CA and in Europe (Amsterdam, Frankfurt, Stockholm, London). We are scaling into new markets with investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, and have raised $140M to date. Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. Airspace is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender, pregnancy, sexual orientation, gender identity, or other protected characteristics. E-Verify participation is part of all locations. For this role, we do not work with recruitment agencies.