Solutions Engineer

Airspace; Carlsbad (CA); Hybrid; USD 88,000 - 115,000; Full time

Benefits offered by this job

Health/Dental/Vision

Open PTO

401K match

Job summary

Airspace in Carlsbad, CA is hiring a Solutions Engineer to translate complex customer SOPs into precise, software-defined workflows within our core platform. You will configure both core and mobile driver workflows, ensuring every step matches customer intent and operates reliably at scale.

Expect to collaborate across onboarding, operations, product, and account management while building reusable components to speed delivery and improve accuracy. A strong background in SOP parsing is essential.

Qualifications

• 2–4+ years in solutions engineering or a related role bridging customers and a platform.
• Proven ability to convert SOPs into actionable process diagrams.
• Strong organizational skills and attention to detail.
• Experience governing processes to drive adoption.
• Comfort with structured data and JSON-like configurations.
• Strong communication and requirements‑gathering skills.
• Familiarity with BPMN, Lucidchart, or Visio is a plus.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Partner with onboarding, operations, account management, and product to gather requirements and validate workflows.
• Translate customer SOPs into intelligent, JSON‑defined workflows inside Airspace’s platform.
• Configure mobile driver workflows to align with customer expectations in the field.
• Test, validate, and evolve configurations before going live.
• Build reusable workflow components to scale configuration across customers.
• Measure workflow impact and drive automation and service levels.

Skills

Solutions engineering

SOP parsing

Workflow design

Requirements gathering

Education

Bachelor’s degree or equivalent

Tools

JSON workflow schema

Mobile configuration tools

Rules engines

Job description

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission‑critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time‑critical logistics.

Engineer the Workflows Behind Mission-Critical Deliveries

Airspace delivers service levels that no team could achieve on manual effort alone. Our platform is what makes that possible — a mature, deeply capable system that encodes exactly how, when, and under what conditions every order activity should happen. The more faithfully that technology reflects the real-world needs of each customer, the more our people are freed to do what they do best: execute flawlessly when failure is not an option.

We’re looking for a Solutions Engineer to join our R&D team and own that translation layer between the customer and the platform. You’ll take complex, real-world customer Standard Operating Procedures (SOPs) and turn them into precise, custom workflows inside our core system — software defined workflows that govern the rules and timing of every order activity. You’ll also configure the mobile workflows our drivers follow in the field, ensuring that every customer-specified action is performed correctly, every time.

This is a role for someone who finds deep satisfaction in taking something ambiguous and complicated and making it exact.

What You’ll Do

Partner Across Customers and Internal Teams

Work closely with onboarding, operations, account management, and product to gather requirements, clarify ambiguity in customer SOPs, and validate that configured workflows reflect real operational intent. Serve as the bridge between what a customer says they need and how the platform delivers it.

Translate Customer SOPs into Intelligent Workflows

Take detailed, often complex customer SOPs and parse them into highly accurate, custom workflows within Airspace’s core platform. Build and maintain the JSON-defined workflow diagrams that specify all the business rules for a customer — including which order activities occur, when they’re triggered, and under what conditions. Own the accuracy and completeness of these configurations end to end.

Configure Field & Mobile Driver Workflows

Configure the mobile workflows that guide drivers through customer-specific activities in the field. Ensure that every required step — captures, scans, confirmations, exception handling — is presented correctly and in the right sequence, so that what happens on the ground matches exactly what the customer expects.

Maintain, Test, and Evolve Configurations

Rigorously test and validate workflows before they go live, and iterate as customer requirements change over time. Catch edge cases before they become field problems, and continuously improve the reliability of the configurations you own.

Build for Scale and Reuse

Identify common patterns across customers and verticals, and design reusable workflow components and templates that reduce configuration time and increase consistency. Help shape the tooling, standards, and best practices that make workflow configuration faster and more reliable as Airspace scales.

Measure and Drive Workflow Impact

Own the metrics that prove your configurations are working as intended. Track how faithfully operations adhere to the workflows you’ve built — surfacing where reality diverges from the configured procedure and feeding that back into better configurations. Drive up the share of orders that run on auto‑pilot, where the platform executes the right activities at the right time without manual intervention. And monitor service levels across orders governed by Task Workflows, ensuring that the precision of your configurations translates directly into reliable, on-time, mission‑critical delivery. Use these signals — adherence, automation rate, and service-level performance — to continuously identify what to refine next.

Requirements

• 2–4+ years of experience in solutions engineering, implementation, systems configuration, business analysis, or a comparable role that bridges customer requirements and a technical platform.
• A proven background taking complicated SOPs and parsing them into actionable process flow diagrams or structured workflows is highly desired.
• Exceptional organization and attention to detail — you naturally bring structure to complexity and don’t let edge cases slip through.
• Experience governing processes that encourages adoption without proliferation.
• Comfort working with structured data and configuration logic (e.g., JSON, rules engines, conditional/branching logic). You don’t need to be a software engineer, but you should be able to read, reason about, and build logical rule structures confidently.
• Strong communication and requirements‑gathering skills, with the ability to interview stakeholders and customers to surface the real process beneath a written SOP.
• Familiarity with process‑mapping tools (e.g., BPMN, Lucidchart, Visio) is a plus.
• Logistics, supply chain, or operations experience preferred but not required — we’ll help you build domain expertise.
• Bachelor’s degree in a related field, or equivalent practical experience.

Department: R&D

Team: No direct reports initially; you’ll collaborate closely across engineering, product, operations, onboarding, and account management. This position will likely grow into an org so manager aspirations are a plus.

Location: Carlsbad, CA preferred. Open to remote in the US.

Success Metrics

2026: Independently own end-to-end workflow configuration for new customer onboardings; deliver accurate, on-time workflow and mobile configurations with minimal field defects. Establish plan to increase company autopilot KPIs and demonstrate ability in one sector.

2027: Dramatic increases in autopilot metrics across all sectors.

Your First 90 Days

Build relationships across onboarding, operations, and product; develop deep fluency in Airspace’s workflow engine, JSON workflow schema, and mobile configuration tools; shadow customer onboardings; and configure and ship your first customer workflow under guidance.

Your First 180 Days

Independently own workflow governance and mobile configuration for new customer onboardings, translate complex SOPs into production-ready workflows with high accuracy, and begin building reusable components and templates that improve configuration speed and consistency.

Compensation

Salary range: $88K–$115K. Base salary is determined by factors such as experience and location.

• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About Airspace:

From life‑saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI‑powered platform is the most advanced of its kind — awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time‑critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper‑focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time‑critical logistics.

Airspace is proud to be an Equal Employment Opportunity and Affiliated Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E‑Verify program for all locations.