Operations Manager IV

Terracon; Lynnwood (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Terracon seeks an Operations Manager for the Seattle, WA office to lead a growing A/E/C consulting team. You will build an inclusive, high-performing culture, mentor leaders, and empower employee-owners to perform at their best.

You will guide local strategy, translate it into actionable business plans, develop client relationships, and drive safe, profitable growth across geotechnical, environmental, and construction materials testing services in the Puget Sound region.

Qualifications

• Bachelor’s degree and 10 years’ practice experience, or 12 years’ related experience.
• Prior A/E/C management experience is preferred.
• Valid driver’s license with acceptable violation history.

Responsibilities

• Lead the Puget Sound area with two offices and a satellite location, supporting 110+ employee-owners.
• Translate Vision and Strategic Plan into local priorities and disciplined execution.
• Develop and execute the annual office business plan for safe, profitable growth.
• Mentor and develop leaders while coaching supervisor teams.
• Lead business development with marketing and technical teams; manage proposals.
• Oversee P&L, project management, quality, safety, utilization, and client relations.

Skills

Leadership

Team development

Business development

Stakeholder communication

Education

Bachelor's degree

Job description

General Responsibilities:

Are you a people-centered leader who believes strong teams build strong businesses? Terracon is seeking an Operations Manage"r for our Seattle, Washington office—an opportunity to lead a growing A/E/C consulting team in one of the Pacific Northwest’s most dynamic markets. In this role, you will help strengthen our Best at People culture by building an inclusive, caring, high-performing team; mentoring and developing leaders; and creating an environment where employee-owners can do their best work.

As Operations Manager, you will lead a large, growing office of more than 110 employee-owners across geotechnical, environmental, and construction materials testing/special inspection services. You will be responsible for safe, profitable growth by translating regional strategy into local execution—partnering with local leaders to develop business plans, expand services, strengthen client relationships, and ensure operational excellence. Working closely with experienced technical and administrative leaders, you will help shape the future of the Seattle operation while supporting Terracon’s employee-owned culture and long-term success.

If you are you interested in belonging to a 100% employee-owned organization where decisions are made based on the best interest of our clients and employees instead of outside interests, Terracon is your kind of company! Come, and explore with us!

Essential Roles and Responsibilities:

• Lead the Puget Sound area, including two offices in the northern Seattle metro area and a satellite location in Tacoma, supporting more than 110 employee-owners across geotechnical, environmental, construction testing/special inspection, and administrative teams.
• Translate Terracon’s Vision and Strategic Plan into local business priorities, clear goals, and disciplined execution.
• Develop and execute the annual office business plan, with accountability for safe, profitable growth, client development, and operational excellence.
• Champion Terracon’s Best at People culture by fostering an inclusive, caring, high-performing workplace where employee-owners feel supported, valued, and empowered to grow.
• Mentor and develop current and emerging leaders, while ensuring supervisors actively coach, support and grow their teams.
• Partner with department managers and technical leaders to align staffing, workload, and expertise with project needs, growth opportunities and client commitments.
• Lead and direct business development efforts in partnership with marketing, client development, and technical teams, including strategic pursuits and large proposals across service lines.
• Oversee profit/loss performance, project management, quality, safety, utilization, employee supervision, client relations, and new business development.
• Communicate area progress to leadership, including business development, project schedules, employee management, safety, financial results, and equipment, facility, or organizational needs.
• Promote thoughtful innovation and continuous improvement that strengthen client service, operational efficiency, and long-term growth.
• Develop awareness of project-related risks, apply company risk policies, and help teams proactively protect Terracon and its clients.
• Strengthen Terracon’s IIF Safety Culture locally by communicating safety expectations, modeling safe behaviors, and ensuring accountability for safety initiatives, rules, and guidelines.
• Promote continuous quality monitoring and improvement on projects, ensuring best practices are followed and managers are accountable for quality control standards.

Requirements:

• Bachelor’s degree and 10 years’ practice experience. Or, in lieu of a degree, a minimum of 12 years’ related experience.
• Prior A/E/C management experience is preferred.
• Valid driver’s license with acceptable violation history.

Preferred Certification:

• Certification or licensure in field of expertise.