Operations Manager, In - person Design Operations

Startops; Denver (CO); On-site; USD 90,000 - 104,000; Full time

Job summary

An established industry player is seeking an Operations Manager to optimize in-person design services through data analysis and process improvements. This role involves overseeing daily operations, analyzing performance metrics, and collaborating with cross-functional teams to implement enhancements. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a customer-first approach to ensure seamless service delivery. Join this dynamic team and make a significant impact by driving initiatives that enhance customer satisfaction and operational efficiency.

Qualifications

• Strong analytical mindset capable of data interpretation.
• Excellent communication skills for effective idea conveyance.

Responsibilities

• Oversee daily service operations and identify improvement areas.
• Conduct end-to-end analysis of design service for enhancements.

Skills

Analytical Mindset

Communication Skills

Customer-first Mindset

Process-oriented

Problem-solving

Job description

Operations Manager, In-person Design

Drive the optimization of in-person design services through data analysis and process improvements.

Location: Denver

Compensation: $90k+ USD per year

Job Tags: Operations

About The Role

1. The Operations Manager will oversee daily service operations and engage deeply with the in-person design service to identify areas for improvement.
2. They will take ownership of program key performance indicators and provide regular updates to senior management on successes and areas for improvement.
3. The role involves conducting end-to-end analysis of the design service to identify improvement opportunities and collaborating cross-functionally to implement enhancements.
4. The candidate will strategically manage service availability in each market to ensure seamless operations and balance supply and demand.
5. Regularly reviewing customer feedback and collaborating with cross-functional teams to drive initiatives for improvement is a key responsibility.

1. The ideal candidate has a strong analytical mindset and is data-driven, capable of extracting and interpreting data to inform decision-making.
2. They should possess excellent communication skills, able to convey ideas effectively across various mediums and prepare materials for senior management.
3. A customer-first mindset is essential, prioritizing the needs of both customers and team members in every decision.
4. The candidate should be process-oriented, adept at developing clear, actionable process documentation and establishing metrics for tracking performance.
5. A can-do attitude and a scrappy approach to problem-solving are important traits for success in this role.