Operations Manager II

Fremont Bank; Walnut Creek (CA); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with employer match

Paid holidays and vacation

Job summary

Fremont Bank is seeking an Operations Manager II in Walnut Creek to lead branch operations, staff training, and customer service excellence. The role focuses on policy implementation, security, performance management, and cross-selling initiatives while ensuring accurate cash handling and timely reporting.

The ideal candidate will bring supervisory experience, strong knowledge of banking regulations, and a commitment to Six Diamond customer experience.

Qualifications

• Two plus years of banking experience with operations, sales, new accounts, and teller experience.
• Pass the Regulation CC Exam and Operational Knowledge Exam; obtain Signing Authority.
• Minimum one-year supervisory experience.
• Knowledge of branch operations, banking regulations and security.
• Experience in sales and customer service.

Responsibilities

• Leads and coaches Associates to Fremont Bank service and sales protocols.
• Supervises and coordinates Associate schedules to meet customer needs and follow policies.
• Directly manages all operations positions including Tellers and Supervisors.
• Responsible for hiring, training, and annual performance appraisals for operations staff.
• Provide Six Diamond Experience with each client interaction and ensure excellent customer service.
• Maintain professional attitude and appearance at all times.
• Balance cash drawer and vault cash accurately and maintain neat workstations.
• Maintain teller and branch cash limits and coordinate cash shipments.
• Complete and submit branch reports, certifications, and audits timely.
• Train associates in customer service, banking procedures, and regulatory requirements.
• Assist Branch Manager with other duties and projects.
• Perform teller transactions daily.
• Attend meetings and trainings.
• Participate in client relationship deepening and sales objectives.
• Maintain flexible work schedule including weekends and late evenings.

Skills

Banking experience

Supervisory experience

Customer service

Branch operations

Cash handling

Coaching

Reg CC knowledge

Microsoft Office

Education

High School Diploma/GED

College degree preferred

Tools

Microsoft Office

Job description

Position Summary

The primary responsibilities of the Operations Manager II involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Operations Manager II will implement bank policy, procedures, and security measures to protect the customer and Bank from losses and assure all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Operations Manager II will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Operations Manager II will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence


• Deep community involvement and local reinvestment


• A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service


• No-Compromise Approach — we help clients get to "yes"


• Core Values:
  
  
  
  • Go above and beyond for clients
  
  
  • Foster a supportive and empowering environment for associates
  
  
  • Deeply invest in the well-being of our local community
  
  
  
  

Key Responsibilities

• Leads and coaches all Associates to Fremont Bank service and sales protocols


• Supervises and coordinates Associate schedules to ensure customer needs are met and all policies & procedures are followed


• Directly manages all operations positions, including Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors


• Responsible for hiring, training, performance management and annual performance appraisals for all operations positions


• Provide Six Diamond Experience with each client interaction: excellence in customer service


• Be friendly and courteous and always exhibit a professional attitude and appearance


• Consistently balances cash drawer and vault cash accurately while maintaining neat and organized workstations/desks


• Maintains teller and branch cash limits and coordinates cash shipments to ensure cash supply is adequate for individual branch needs based on legal requirements and business demand


• Accurately completes and submits branch reports, certifications, and audits in a timely manner


• Ongoing training of associates in customer service, banking procedures and regulatory requirements


• Assists Branch Manager and Branch Administrator with other duties and assignments as requested


• Perform teller transactions daily


• Attends meetings and training workshops


• Performs other duties and projects as assigned


• Responsible for participating in client relationship deepening


• Responsible for achieving individual and branch sales objectives


• Maintain a flexible work schedule, to include weekends and late evening hours

Qualifications & Skills

• Two plus years of banking experience with previous operations, sales, new accounts, and teller experience


• Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority


• Minimum one-year prior experience in a supervisory role


• Must be knowledgeable in all areas of branch operations, banking regulations and security


• Previous sales and customer service experience required


• The ability to read bank statements as required


• Excellent verbal, written, and math skills required


• A general understanding of goals setting, and staff development techniques is required


• Extensive knowledge of every available bank product required


• Ability to perform their direct report’s job function when called upon to do so


• Strong time management and organizational skills required


• Excellent/Professional communication skills (oral, written, presentation and listening skills)


• Excellent customer service and follow-up skills


• Experience working with a Windows-based computer environment, working knowledge of Microsoft Office


• Ability to multi-task and utilize various computer applications at the same time to verify customer information


• Effectively deal with conflict management, coaching, counseling, and development


• High School Diploma/GED or equivalent


• College degree preferred

What Makes Fremont Bank Associates Thrive?

• Team Players who go above and beyond to support their colleagues


• Action-Oriented professionals who challenge the status quo and seek improvement


• Purpose-Driven individuals who understand and champion the bank’s community impact

Benefits Snapshot

Health & Wellness

• Medical, dental, and vision insurance


• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)


• 401(k) with employer match


• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time


• Free personal checking and savings accounts


• Home loan rate discounts


• Tuition reimbursement and professional development resources


• On-site gym and discounted health club memberships


• Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiringsalaryrange isbased on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Salary Range

USD $74,900.00 - USD $93,000.00 /Yr.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.