Operations Manager I

AIT Worldwide Logistics; Kalamazoo (MI); Sur place; USD 80 000 - 110 000; Plein temps

Résumé du poste

AIT Worldwide Logistics in Kalamazoo, MI, seeks an Operations Manager I to shape and execute strategies for domestic and international freight. You will recruit, mentor, and lead staff to deliver world‑class customer experiences and grow the business.

You will collaborate with carriers and internal teams to optimize service levels, measure performance, and expand international product lines. The role requires strong negotiation and leadership while maintaining compliance with SLAs.

Qualifications

• Bachelor's Degree in logistics or equivalent experience.
• 5+ years of international freight forwarding, airfreight and ocean freight experience.
• 3+ years P&L experience.
• 3+ years of operations supervisory experience and managing a team.
• 3+ years International Freight Forward industry experience.

Responsabilités

• Develop and execute the station’s operations strategy for AIT.
• Ensure processes and metrics are in place to achieve growth, service and profitability goals.
• Manage and communicate with AIT’s carriers to secure best value and service.
• Negotiate and execute Freight Forwarding Carrier Agreements.
• Ensure providers meet SLA terms and service expectations.
• Track performance and improve efficiencies to reduce lead times.
• Build client rapport and identify new opportunities; create and manage tracking tools.
• Provide coaching and mentoring in a global environment.
• Support key account operations and ensure service reliability.
• Perform other duties as assigned.
• Comply with all policies and standards.

Connaissances

Procurement skills

Organization & time management

Communication skills

Advanced computer skills

Formation

Bachelor's Degree in logistics or equivalent experience

IATA certified

DG certification

Description du poste

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Manager I is responsible for establishing and executing company strategy related to domestic and international freight movements through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. Ensure the station has the necessary tools in place to succeed and expand their business levels in international products lines in a sustained fashion. Work with current and prospective logistics services providers and internal AIT functions to develop the best overall strategy. Execution of those strategies includes establishing, measuring and managing to applicable metrics with service providers, vendors and internal AIT functions to ensure timely and efficient flow of product for AIT.

Responsibilities

• Develop and execute the station’s operations strategy of AIT
• Ensure processes and metrics are in place to ensure growth, service and profitability goals are accomplished.
• Manage and communicate with AIT’s carriers insuring best value and service vs objectives.
• Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements.
• Ensures providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service.
• Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce lead time lanes.
• Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.
• Provides coaching and mentoring employees in a broad global environment.
• Actively support key account operations requirements and insure service execution and reliability.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• Bachelor's Degree in logistics or equivalent experience (Required)

Experience

• 5+ years of international freight forwarding, airfreight and ocean freight, (Required) and
• 3+ years P&L experience, (Required) and
• 3+ years of operations supervisory experience and managing a team (Required) and
• 3+ years Previous experience in a diversified freight forwarding industry (Preferred) and
• 3+ years International Freight Forward industry experience (Required)

Knowledge, Skills, And Abilities

• Procurement skills; Operational and P&L management of global products and services in a high performance organization. High
• Excellent organization and time management skills. High
• Excellent communication skills both written and oral with the ability to communicate to employees, manager and upper management levels. High
• Advanced Computer Skills Medium

Licenses and Certifications

• IATA certified, DG certification (Preferred)