Operations Manager - HEART of Communities

Boston Medical Center, Corp.; Boston, Northern (MA, KY); Hybrid; USD 66,000 - 96,000; Full time

Job summary

Boston Medical Center seeks an Operations Manager to drive HEART program operations and site management, overseeing the frontline team, including the Community Wellness Advocate and Outreach Team. You will handle hiring, onboarding, professional development, and educational planning, partnering with program leadership to optimize workflows, data collection, and resource allocation to meet HEART objectives.

You will supervise CWAs, coordinate with nursing and care teams for seamless transitions,

Qualifications

• Bachelor’s degree or equivalent; Master’s in healthcare/admin preferred.
• 3+ years of progressive management or leadership experience.
• Certifications: CHW preferred or within 1 year of hire.

Responsibilities

• Oversee day-to-day operations of the Community Wellness Advocate and Outreach Team, scheduling, timecards, hiring, recruiting, and performance monitoring.
• Coordinate with Nurse Practitioner and care team for seamless patient transitions between medical care and community resources.
• Manage the physical and virtual program operations, coordinating clinic schedules, protocols, supplies, and staffing for daily operations.
• Execute the operational protocols designed by the Program Director, ensuring practicality and effectiveness for frontline staff.
• Use reporting tools to monitor daily program activity metrics and report to the Program Director to ensure targets are met.

Skills

Team leadership

Operations management

HR policies

Data collection

Bilingual (Creole/Spanish)

Education

Bachelor's degree

Master's degree preferred

Tools

Healthcare IT systems

Word processing

Spreadsheets

Presentation software

Job description

The Operations Manager is a primary driver of the HEART of Communities (HEART) program operations and site management with oversight of the frontline team. The Operations Manager is responsible for site operations and the technical and administrative systems that allow the program to sustain and scale. The Operations Manager provides oversight, leadership, and supervision to the HEART Community Wellness Advocate (CWA) and Outreach Team and is responsible for hiring, onboarding, professional development, and educational planning. The Manager may also provide more intensive hands on support for CWAs working with challenging cases to help the CWA address social barriers and/or partner more effectively with community partners. The Operations Manager will collaborate regularly with the Program Leadership to ensure workflows, data collection, and resource allocation are optimized to meet the HEART program objectives.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• CWA& OutreachTeamOversight:Oversee day-to-dayoperationsof the Community Wellness Advocate and Outreach Team, providing daily guidance and hands on support,schedulingand timecard management, hiring, recruiting, and performance monitoring.(20%)
• Clinical Integration:Coordinate with Nurse Practitioner and care team to ensure seamless patient transitions between medical care and community resources. (10%)
• Program Logistics & Flow Management:Manage the physical and virtualprogramoperations,coordinatingandmaintainingtheclinic schedules,protocols,supplies, and staffing needed fordaily operations.(50%)
• Workflow Implementation:Execute the operational protocols designed by the Program Director, ensuring they are practical and effective for the frontline staff. (10%)
• Quality ImprovementMonitoring&Reporting:Utilizereporting tools tomonitordailyprogramactivity metricsand report out to the Program Directorsto ensure patient touchpoints,enrollment, and outreachtargets are consistently met.(10%)

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.The above is not intended torepresentan exhaustive list of accountable duties and responsibilitiesrequired).

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree of Arts or Science or equivalent work experience.Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.

Bachelor's Degree or equivalent plus 5-7 years of related experience Must have at least3yearsofprogressivemanagementor leadership experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:

Community Health Certification (CHW)upon hirepreferredOR obtain certification within 1 year of hire

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Ability to work collaboratively inmedicalmatrix team, and the ability to adequatelyrepresentneedsof medical services, and work with multiplecare team providers.
• Comprehensive knowledge of clinical operationsand human resources policies and procedures.
• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices andleadingby example.
• Able to prioritize and manage multiple projects simultaneously and produce expected results.
• Demonstrated knowledge of healthcare systems, community resources, community health programs, and the Community Health Worker (CHW) workforce, including the impact of language, culture, and socioeconomic factors on health outcomes.
• Demonstrated ability to develop, implement, and manage community-based programs, including experience with training, team building, community partnerships, advocacy, and cross-functional collaboration.
• Highly developed skills using personal computer tools including computerized healthcare informationsystem, word processing,spreadsheetsand presentation applications.
• Excellent oral and written communication skills.
• Demonstrated critical thinking,analyticaland problem-solving skills.
• Commitment to serving diverse, multicultural, and multilingual communities; bilingualproficiencyin Haitian Creole or Spanish is preferred.

Compensation Range:

$66,000.00- $96,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans