Operations Manager - Greater St. Louis Area (26359)

Goclubfitness; Missouri; On-site; Full time

Job summary

An established industry player in health and fitness is seeking an Operations Manager to ensure all gyms provide a clean, functional, and welcoming environment. This role involves managing staff, enhancing customer service, and maintaining operational excellence. Ideal candidates will thrive in dynamic settings, enjoy engaging with people, and have a knack for multitasking. Join a mission-driven organization dedicated to improving community health and wellness, where your contributions will make a significant impact on members' lives. If you are passionate about fitness and leadership, this opportunity is perfect for you!

Qualifications

• High school diploma or GED required; previous customer service experience preferred.
• Strong communication skills and ability to handle stress professionally.

Responsibilities

• Ensure a clean, functional, and friendly gym environment.
• Hire and train staff to maintain service excellence.
• Assist with operational needs and inventory management.

Skills

Customer Service

Leadership

Communication Skills

Multitasking

Attention to Detail

Education

High School diploma or GED

2 Year Degree

Job description

Job Details

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: Undisclosed

Description

OUR VISION is to be the elite health and fitness provider in every community we serve.

OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.

OUR VALUES Community | Action | Recognition | Experience

The Operations Manager is responsible for ensuring that all gyms are consistently clean, functional, and friendly. The Operations Manager will role-model the company's values and culture. This position also manages operational employees, including staffing, performance management and individual and team development while maintaining a positive work environment.

Base Salary Range: $16.82 - 19.23/hour

Primary Schedule: Sunday 8am-3:30, Monday-Thursday 7am-5pm

Location: To be determined

Responsibilities

Strategic and Customer Service Responsibilities

• Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
• Hire, train, encourage team members to deliver Club Fitness’ service promise consistently.
• Provide effective decision-making regarding customer service issues.
• Heighten, develop, and foster a strong organizational customer service focused team.

Supervisory Responsibilities

• Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
• Assist with Club Staff workloads to ensure smooth and efficient business operation.
• Stay up to date with company policies and procedures to maintain consistency with Club Staff.
• Maintain an organizational culture that attracts, retains and motivates top quality employees.

Administrative Responsibilities

• Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership.
• Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
• Inventory (counting and ordering) for all operational needs of the Club.

Operations Responsibilities

• Assist with Help Desk tickets and follow-up with facility and equipment repairs.
• Scheduling of MEA/Kids club staff—assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
• Support leadership in maintaining a clean gym environment including, but not limited to, identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.

You will Succeed if you Love:

• Interacting with people
• Attention to detail
• Being busy and getting things done
• Delivering excellent customer service
• Achieving and exceeding member expectations
• Providing a Clean, Functional, and Friendly environment

Qualifications

Qualifications and Requirements

• High School diploma or GED, required
• 18 years of age or older, required
• Previous experience in customer service, hospitality, and leadership preferred
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with professionalism and a positive attitude
• Strong multitasking abilities
• Ability to work varying hours as needed, including evenings, weekends, and holidays
• Ability to work outside normal work hours when dictated by workload- required

This role requires travel to the corporate office (St. Peters, MO) and other Club Fitness locations as needed for training and meetings.

Physical Requirements:

• Extended periods of standing and moving about the facility
• Occasional lifting of gym equipment may be needed

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity

Club Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Club Fitness expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above.