Operations Manager - Greater Atlanta

Jamestown Management Corporation; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jamestown Management Corporation in Greater Atlanta is seeking an experienced Operations Manager to oversee our primary commercial garage and lead day-to-day operations.

Based in Atlanta, GA, this role reports to the Vice President of Operations and drives operational excellence, safety, and client relations while ensuring accurate revenue reporting and ongoing business growth.

Qualifications

• 5-10 years of parking experience required.
• Able to pass drug and background test.
• Must be able to work outdoors for long periods.
• Strong analytical and interpersonal communication skills.
• College Degree and ability to communicate effectively in English.

Responsibilities

• Oversee operations at our primary commercial garage.
• Act as the main point of contact to Property Manager and Tenants.
• Attend location meetings as appropriate, and respond to requests to develop and maintain good working relationships.
• Repair parking equipment as needed.
• Prepare revenue reporting on a daily, monthly and yearly basis.
• Use knowledge of parking industry to change parking rates as necessary.
• Maintain proper levels of transient, monthly and event parking.
• Work towards obtaining new business in the area and growing our footprint in the market.
• Ensure that all locations open and close at their proper times.
• Personal walk-through of locations to ensure compliance with procedures and policies.
• Ensure revenue trails and deposits are correctly handled per policy.
• Interviews and screens positions; supervises onsite staff.
• Oversee training of employees and implement remedial training.
• Develop professional relationships with field staff, customers and clients.

Skills

Parking operations

Staff supervision

Revenue reporting

Customer service

Interpersonal communication

Education

College Degree

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager - Greater Atlanta

Atlanta, GA, US

2 days ago Requisition ID: 1718

Position Description: Parking Operations Manager

Reports To: Vice President of Operations

Duties and Responsibilities:

• Oversee operations at our primary commercial garage
• Act as the main point of contact to Property Manager and Tenants
• Attend location meetings as appropriate, and respond to requests to develop and maintain good working relationships
• Repair parking equipment as needed
• Prepare revenue reporting on a daily, monthly and yearly basis
• Use knowledge of parking industry to change parking rates as necessary
• Maintain proper levels of transient, monthly and event parking
• Work towards obtaining new business in the area and growing our footprint in the market
• Ensure that all locations open and close at their proper times.
• Personally walk through the location on a regular basis. During the walk through the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are being followed.
• Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Area Manager and the client.
• Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance to the facility policy.
• Interview and screen all positions being filled.
• Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.).
• Oversee the training of all employees within and develop initial/remedial training where necessary.
• Review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit.
• Develop and maintain professional relationships with all field employees, customers and clients.
• Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations.
• Receive and respond to problems, compliments and complaints that cannot be immediately resolved to the onsite employees.
• Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth.
• Act as a liaison between the management, client and executive staff.
• Ensure the safe handling of cash and the timely deposit of cash.
• Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for the safe and efficient operation.
• Perform minor repairs as necessary to the parking equipment.
• Develop plans to increase customer services.
• Update operating manuals.
• Identify any existing and potential operational problems and make appropriate recommendations to the client.
• Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
• Available and able to respond to emergency situations during normally scheduled "off duty hours".
• Implement Quality Control Measures to ensure contract compliance.

Qualifications:

• 5-10 years of parking experience required
• Self-starter eager to chase new business
• Ability to work nights and weekends when necessary
• Reliable transportation to and from work
• Able to pass drug and background test
• Must be able to work outdoors for long periods of time
• Strong analytical and interpersonal communication skills are a must.
• Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,
• Work five days per week, ten hours a day.
• Understand and able to use the current and proposed equipment and any other equipment used in the parking operation.
• Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking.
• College Degree and Ability to communicate effectively in English.

Physical Requirements:

• Carrying, lifting, pulling or pushing items weighing up to 50 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility