Operations Manager, Governance

Jones Lang LaSalle Incorporated; California; Remote; USD 127,000 - 166,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical/Dental/Vision

Paid parental leave

Paid time off

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Manager, Governance to translate governance frameworks into scalable digital workflows and custom tools. You’ll lead cross-regional initiatives, drive continuous improvement, and embed SOPs and standardized procedures across the AMER region.

The role blends data-driven storytelling with hands-on tool development and change enablement for a fast-evolving account.

Qualifications

• 5+ years of progressive experience in Business Operations, Governance, Program Management, or CRE/IFM operations.

Responsibilities

• AI & workflow integration to automate governance workflows and accelerate decision-making.
• Lead product lifecycle for custom governance tools and approval portals.
• Develop SOPs, governance charters, playbooks and decision matrices for cross-regional consistency.
• Design change management roadmaps, campaigns and enablement workshops for adoption of new platforms.
• Bridge operational silos by collaborating with regional governance leads, facility managers and finance leads.
• Create executive dashboards and briefing documents for senior leadership reviews.

Skills

AI fluency

Workflow automation

Data analytics

Dashboard design

Low-code/no-code

Change enablement

Executive storytelling

Cross-functional collaboration

Presentation skills

Tools

Google Workspace

Google AppSheet

AppScript

Smartsheets

CMMS/Corrigo

CRM databases

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview

The Operations Manager, Governance sits at the critical intersection of operational excellence, process re-engineering, and digital innovation. Reporting directly to the Bay Area Governance Lead, the role is responsible for converting strategic governance frameworks into scalable digital workflows, custom applications, and standardized operational procedures. While rooted in Bay Area account operations, this position drives cross-regional alignment, incubating novel solutions locally before scaling them across the broader AMER region.

Rather than maintaining static administration, this role is built for a proactive builder and systems thinker. This is a dynamic, evolving account that cares as much about launching to iterate as it does about establishing deep operational rigor. As account priorities and operating models evolve, role responsibilities are expected to fluidly shift. The ideal candidate embraces ambiguity, tests Minimum Viable Products (MVPs) to rapidly address operational friction, and methodically embeds lasting institutional discipline.

Key Responsibilities

A. Technology, AI Enablement & Continuous Process Improvement

• AI & Workflow Integration: Identify, evaluate, and operationalize emerging AI capabilities (such as LLM-driven synthesis, document processing, and predictive analytics) alongside enterprise productivity tools to automate repetitive governance workflows and accelerate decision-making.
• Continuous Improvement Engine: Conduct ongoing audits of account-level workflows to identify bottlenecks, redundancies, and manual friction points; engineer lean, automated alternatives that enhance team velocity and accuracy.
• Tool Development Lifecycle: Lead the product lifecycle-from business requirements gathering and rapid prototyping to UAT and deployment-for custom governance tools, approval routing portals (e.g., headcount, travel, contract changes), and self-service trackers using Google Workspace, AppSheet, Smartsheets, and low-code platforms.
• Data Hygiene & Architecture: Establish automated validation checks, schema standardization, and data pipelines connecting operational systems (e.g., CMMS/Corrigo, CRM databases) to ensure a single source of truth for executive reporting.

B. Cross-Regional Program Management & Operational Rigor

• Incubation to Scale: Pilot and refine governance workflows and digital tooling within the Bay Area environment before standardizing and expanding them account-wide across the AMER region.
• Standardization & Playbooks: Author and maintain high-quality Standard Operating Procedures (SOPs), governance charters, operational playbooks, and decision matrices to ensure cross-regional consistency.
• Change Enablement & Training: Design change management roadmaps, user-friendly communication campaigns, and enablement workshops to drive seamless adoption of new governance platforms across account teams.
• Cross-Functional Alignment: Bridge operational silos by collaborating closely with regional governance leads, facility managers, finance leads, and account directors to harmonize account processes.

C. Proactive Communication, Risk Management & Value Storytelling

• Proactive Expectation Setting: Serve as a transparent, authoritative communication hub across work streams, proactively establishing timelines, operational dependencies, resource requirements, and deliverable SLAs.
• Risk Flagging & Escalation: Steward the Account Risk Register; monitor operational signals to identify emerging vulnerabilities early and structure decisive mitigation strategies before client impact occurs.
• Executive Value Storytelling: Transform raw operational performance data into compelling narrative storylines that articulate how governance initiatives protect client interests, optimize expenditure, and drive business outcomes.
• Client & Leadership Presentations: Craft high-caliber briefing documents, executive dashboards, and presentation decks tailored for senior client and internal leadership reviews.

Required Qualifications & Core Competencies

Professional Experience

• 5+ years of progressive experience in Business Operations, Governance, Program Management, or Corporate Real Estate (CRE) / Integrated Facilities Management (IFM) operations.
• Proven track record of independently managing complex, multi-stakeholder programs within enterprise accounts.

Technology & AI Fluency

• Demonstrated hands‑on experience leveraging modern digital tools, generative AI workflows (prompts, synthesis, workflow automations), and low‑code/no‑code platforms (Google Workspace, Google AppSheet, AppScript, Smartsheets) to streamline business operations.
• Strong systems fluency with ability to quickly learn, configure, and integrate enterprise platforms.

Operational Mindset

• High agility and comfort operating with a "launch-to-iterate" philosophy-capable of deploying functional MVPs rapidly while systematically architecting long‑term operational rigor and governance frameworks.
• Demonstrated resilience and adaptability in dynamic, fast‑evolving account environments where priorities shift.

Communication & Value Storytelling

• Exceptional written, verbal, and visual presentation skills with proven executive presence.
• Demonstrated mastery in value storytelling-translating granular metrics into strategic business insights.
• Relentless proactivity in setting expectations, aligning cross‑functional teams, and transparently flagging risks.

Data Analytics & Insights

• Advanced capability in data synthesis, dashboard design, variance analysis, and maintaining data hygiene across disparate systems.
• Experience transforming descriptive historical metrics into forward‑looking, predictive operational indicators.

Preferred Attributes

• Familiarity with Facilities Management enterprise platforms (e.g., Corrigo CMMS, VFA, or similar work order/asset management systems).
• Background in client‑facing account management or strategic vendor governance in high‑tech corporate campus environments.
• Experience with agile project management methodologies, sprint planning, and rapid prototyping workflows.

At JLL, we are committed to fostering an inclusive and diverse work environment. We offer competitive compensation and benefits packages, along with ample opportunities for professional growth and development.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

126,600.00 - 166,360.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Mountain View, CA, Playa Vista, CA

Personalized benefits that support personal well‑being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.