Operations Manager, General

DriveTime; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Wellness program

Career growth

Job summary

DriveTime Family of Brands is seeking a Reconditioning Center Operations Manager to oversee the center's daily operations, from workflow to quality assurance, ensuring vehicles meet our standards and warranty requirements before being sent to retail stores.

You will recruit, train, and lead the Reconditioning Center team, collaborate with regional management to hit supply goals, and drive efficiency and cost control while maintaining safety and quality across operations.

Qualifications

• High school diploma or equivalent; college degree preferred in business or technical field.
• 4+ years managing a team of 15+ employees or more.
• Proven ability to lead, train, and develop staff in a fast-paced center.

Responsibilities

• Assist in managing all aspects of the Reconditioning Center, including bottom line, workflow, and quality assurance.
• Ensure vehicles purchased at auction meet standards and warranty requirements.
• Recruit, screen, and hire Reconditioning Center staff; conduct regular performance reviews.
• Hold regular staff meetings and develop team leads; provide timely feedback.

Skills

Leadership

People management

Supply chain management

Quality assurance

Decision making

Communication

Education

High school diploma or equivalent

Relevant college degree (business/technical)

Tools

MS Office

HRIS

ATS familiarity

Job description

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

In short, the Reconditioning Center Operations Manager is responsible for assisting in the management of all aspects of the Reconditioning Center; including bottom line management, workflow, performance management, and quality assurance resolution. The Operations Manager must be able to meet goals and make sure that all vehicles purchased at auction meet our standards and are able to come with the 3 year/36,000 mile warranty we supply our customers before they are sent to our retail stores for final sale.

In long, the Reconditioning Center Operations Manager is responsible for:

• Ensure the dealerships are constantly supplied with a sufficient variety of high quality vehicles to meet their sales demand.
• Achieve bottom line management objectives through the effective management of the Reconditioning Center team, operating expenses, efficiency, quality, and productivity.
• Work with regional management and buyer team to establish supply chain goals.
• Complete recruiting, screening, and hiring of the Reconditioning Center team members using methods designed to reduce turnover and improve performance.
• Hold regularly scheduled meetings with all Reconditioning Center staff.
• Ensure Team Leads are effectively training and developing their direct reports.
• Evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of performance statistics.
• Assist in the completion and conduct of performance evaluations.

Knowledge, Skills and Abilities (The Good Stuff)

• Master of managing. Effectively manage and work with all levels of employees and customers.
• Takes a hold of the wheel. You’ll need to take the initiative and be comfortable doing so.
• Quality decision maker. Good decisions are made based on knowledge. We’ll need you to gather all the facts and take them all into consideration when making decisions.
• Top of the “Line” communicator. Ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Listeners…Not Hearers Seek to understand, do not hear to reply.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma or equivalent, college degree in business or vocational/technical school.
• Any equivalent combination of experience, training, and/or education which fulfills the requirements of the position will be considered.
• 4+ years managing a minimum of 15 employees or more.
• Must demonstrate the ability to effectively manage and work with all levels of employees and customers, and work in conjunction with various corporate groups to achieve corporate and ground goals.
• Valid driver’s license, good driving record.

Nice to Haves.

• 5-7 years total automotive repair experience.
• Supply chain management.

#LI-VM1

Must be able to communicate in English to ensure effective performance of the position in a safety-sensitive/technical environment.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• No Customers. No worries. Just do what you love. Repair cars.
• Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
• No Weekends, No Problems. Take it easy on the weekends (the only exception is during our peak season when business is booming).
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole’ fashioned YOU time! For our Part-timers, don’t fear you get some time too…vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don’t just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

This is a safety sensitive position.