Operations Manager (Front Desk & Smoothie Bar Manager)

Genesis Health Clubs; Tulsa (OK); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee daily operations at their vibrant club. In this dynamic role, you will manage the Front Desk and Kids Club, ensuring exceptional customer service and member satisfaction. Your responsibilities will include hiring, training, and scheduling staff, as well as handling financial transactions and maintaining club standards. The ideal candidate will thrive in a fast-paced environment, possess strong leadership skills, and be dedicated to fostering a positive team atmosphere. If you're passionate about fitness and community, this opportunity is perfect for you.

Benefits

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Qualifications

• 1-2 years’ experience in customer service function is required.
• Ability to work well with others and manage a team atmosphere.

Responsibilities

• Manage day-to-day operations of the Front Desk and Kids Club.
• Ensure member retention and quality customer service.

Skills

Customer Service

Cash Handling

Team Management

Emergency Response

Education

High School Diploma

Experience in Customer Service

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement

Position:

Operations Manager

Reports to:

Club Manager

Employee Type:

Full Time

Job Summary:

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check-ins, member retention, maintaining member accounts, and upholding quality customer service.

Duties and Responsibilities:

• Manage club follow-ups to ensure members are not past due and current
• Execute procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintain office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
• Ensure front desk is clean, maintained, and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements:

• Available to work weekends, evenings, and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 years’ experience in customer service function

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing, and speaking