Operations Manager, Food & Beverage

Bath & Body Works; Reynoldsburg (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Parental leave

Associate stock purchase program

Tuition reimbursement

Merchandise discount

Job summary

Bath & Body Works is seeking an Operations Manager for the Café to lead daily culinary operations in the Columbus, OH area. You will supervise kitchen staff, ensure quality, safety, and timely service, and drive guest satisfaction.

You will coach teams, manage budgets and collaborate with cross-functional partners to deliver memorable experiences while upholding brand standards and compliance. This role is full-time and onsite.

Qualifications

• 5+ years of people leadership experience preferred.
• Experience in culinary/food service management preferred.
• Ability to lift 30 lbs and work in a fast-paced environment.

Responsibilities

• Oversee daily operations of the Café and supervise kitchen staff.
• Develop and implement culinary solutions to meet consumer needs.
• Ensure safety, sanitation and service standards are consistently met.
• Coach, mentor and develop associates to maximize performance.
• Manage budget, labor, and operational targets.

Skills

Leadership

Communication

Team development

Education

Associates or Bachelor's degree in related field

Serve Safe Food Handlers certification

Tools

Microsoft Office

Job description

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Operations Manager, Food & Beverage will be responsible for daily operations of the Café. They will supervise kitchen staff and maintain overall responsibility for developing and implementing culinary solutions to meet consumer needs. This role will coordinate and lead culinary operations to meet production, presentation, and safety and sanitation standards, while ensuring service standards are met and surpassed by crafting an enjoyable experience for your consumers with timely service.

Responsibilities

• People Development – Lead and cultivate a positive team culture by building strong relationships, fostering connectivity, and creating an engaging work environment. Coach, mentor and develop associates to maximize performance and professional growth. Promote collaboration, accountability, recognition, and inclusion while ensuring associates feel supported, connected to the organization and empowered to contribute to team success.
• Client Relationship - Develop and maintain effective client and consumer rapport for mutually beneficial business relationships. Collaborate with all levels of organization. Anticipate and identify client needs and effectively communicate operational progress.
• Financial Performance - Responsible for managing budget, delivering food, labor, and operational targets.
• Compliance - Maintain a safe and healthy environment for clients, consumers, and associates. Ensure cleanliness and high sanitation standards are maintained at all times. Ensure proper handling of all food products and equipment is maintained. Follow all applicable policies, rules, and regulations, including those relating to safety, health, wages, and hours. Maintain acceptable sanitation and food safety behaviors to ensure compliance with OSHA and FDA rules and regulations.
• Innovation- Maintain a solid understanding of culinary trends and use them where appropriate. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless consumer service. Communicate on-site consumer and local competitor insights.

Qualifications

• 5 years of experience preferred, 5+ years of people leadership experience preferred as well as culinary experience
• Multi-site experience preferred
• Proficient in use of Microsoft Office applications
• Knowledge of the principles and practices within the food profession is required; this includes experiential knowledge required for management of people and/or problems and excellent oral, reading, and written communication skill
• Able to lift a minimum of 30lbs

Education

• Associates or bachelor's degree in related field preferred
• Must complete Serve Safe Food Handlers certification

Core Competencies

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company-provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post-secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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