Operations Manager - Field Valve Services

Puffer-Sweiven; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Puffer-Sweiven is seeking an experienced Operations Manager to lead field operations in the Houston area, coordinating with Sales and Operations to optimize project pipelines and resource planning.

The role emphasizes workforce planning, service development, and enforcing safety and quality standards across mechanical maintenance activities.

Qualifications

• Bachelor’s degree or technical degree required. High School degree accepted with experience.
• Demonstrated field service ops experience: valves, rotating equipment, machining, welding, bolting.
• 3+ years supervisory experience.
• Good PC proficiency including MS Office, Windows OS and networking.

Responsibilities

• Plan, direct, coordinate, manage, and monitor all operational aspects of field operations.
• Coordinate with Sales and Operations to align project pipeline, resources, and execution.
• Develop staffing plans to support Mechanical Field Services business needs.
• Identify opportunities for development of new services.
• Drive quality, safety, and consistency of field service activities.

Skills

Supervisory Experience

Leadership

Communication

MS Office

Education

Bachelor’s degree or technical degree

Tools

MS Office

Job description

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties And Responsibilities

Operations Management

• Plan, direct, coordinate, manage, and monitor all operational aspects of field operations.
• Manage workforce utilization to optimize billable hours while maintaining safety, quality, and employee well-being.
• Coordinate regularly with Sales and Operations teams to ensure alignment on project pipeline, resource planning, customer expectations, and execution strategies.
• Perform related duties as required.

Workforce Planning & Leadership

• Develop and implement staffing plans to support Mechanical Field Services business requirements.
• Work with management, contractor agencies, and business partners to obtain necessary resources.
• Cultivate and foster a high-performance culture through training, performance management, career development, rewards, and recognition.
• Oversee employee performance and provide feedback, coaching, counseling, and discipline as required.

Business Development & Sales Support

• Identify opportunities for the development of new services.
• Support sales teams in promoting and expanding field service offerings through:
  • Matching company capabilities with customer needs.
  • Creating quotations for specialized scopes of work.
  • Defining technical scope to ensure clear understanding by all stakeholders.
• Meet regularly with Sales and Operations personnel to align with upcoming projects and opportunities.

Process Improvement & Operational Excellence

• Improve processes and policies in support of organizational goals.
• Formulate and implement departmental and organizational policies and procedures to maximize performance.
• Monitor adherence to rules, regulations, policies, and procedures.
• Drive quality, safety, and consistency of field service activities through development and maintenance of:
  • Documented work processes and procedures.
  • Job Safety Analyses (JSAs).
  • Job execution checklists.

Health, Safety & Environmental (HSE) Management

• Understand and enforce health, safety, and environmental regulations, policies and procedures, which includes but is not limited to:
• Instruct employees on safe work practices and company safety requirements.
• Correct unsafe acts and unsafe conditions.
• Enforce personal protective equipment (PPE) requirements.
• Ensure timely completion of required safety training.
• Report and investigate injuries, accidents, and near-miss incidents.
• Conduct worksite inspections and implement corrective actions to eliminate hazards.
• Conduct periodic safety meetings.
• Complete required safety training by established deadlines

Strategic Planning & Organizational Alignment

• Support departmental and organizational objectives through operational planning and execution.
• Collaborate cross-functionally with Sales, Operations, and business partners to ensure execution strategies support business growth and customer requirements.
• Align staffing, resources, processes, and service delivery capabilities with business objectives.

Qualifications

Education/Knowledge/Experience

• Bachelor’s degree or technical degree required. High School degree combined with years of experience accepted.
• Demonstrated experience in field service operations supporting control valves, isolation valves, pressure relief devices, rotating equipment, field machining, welding, bolting, or other mechanical maintenance activities.
• 3+ years supervisory experience.
• Good level of PC proficiency including MS Office products, Windows operating systems, and networking.

COMPETENCIES

• Excellent communication, personal and presentation skills.
• Excellent organizational and problems solving skills.
• Exhibits self-confidence, professionalism, good judgment, initiative, innovation and independent thinking.
• Strong ability to develop and implement both strategic and tactical plans in a multidimensional environment.
• Ability to lead, motivate and manage for results.
• Strong business acumen.