Operations Manager - EWR Newark Liberty Airport - Full-time

Smarte Carte; Newark (NJ); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Group Health Insurance

Medical & Dental

Life Insurance

Short-Term Disability

401k Matching

Paid Time Off

Paid Holidays

Company Outings

Wellness Reimbursement

Job summary

Smarte Carte is seeking an Operations Manager for EWR Newark Liberty Airport to lead a front-line team and drive customer satisfaction. You will own the P&L, achieve revenue and EBITDA targets, and improve labor, materials, and equipment efficiency in a multi-terminal operation.

This full-time role requires building a culture of accountability, performance, and integrity, with weekends/holidays as needed. Base salary ranges $68,000–$70,000 plus benefits.

Job description

OPERATIONS MANAGER – EWR Newark Liberty Airport - Full-time

$68000 - $70000 / year

(salary based on experience)

Full-time Benefits and Bonus Eligible!

BENEFITS

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Company Outings, Wellness Reimbursement Program and More!

Weekends and holidays required as needed.

COMPANY BACKGROUND:

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

POSITION SUMMARY:

The Operations Manager directs airport operations by building and developing a strong team of front-line staff. The Operations Manager is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The Operations Manager is responsible for the P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment.

KEY RESPONSIBILITIES:

• Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.
• Lead business unit consisting of multiple terminals and a workforce of 20 - 30 employees.
• Coach staff to ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
• Seek and develop new business opportunities, e.g. airport services, other vending opportunities.