OPERATIONS MANAGER (EVS) 3rd Shift - DMC Sinai Grace - Detroit, MI

Compass Group, North America; Detroit (MI); On-site; USD 54,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

FSAs

Job summary

Crothall Healthcare is seeking an Operations Manager in Detroit to oversee the support services operations and coordinate frontline teams. You will serve as a liaison between administration and unit departments, delivering high-quality service and ensuring efficient operations.

The role requires strong supervisory experience, excellent communication, and the ability to manage priorities in a dynamic healthcare environment, with a compensation package including standard benefits.

Qualifications

• 4 years in support services or related fields.
• At least 1 year of supervisory experience with high customer contact.
• Effective written and oral communication.
• Ability to multi-task and prioritize.
• Ability to stay organized in a changing, stressful environment.
• Demonstrates initiative, responsibility, flexibility, and leadership.
• Knowledge of contract administration and office procedures.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Establish standards and annual work procedures for staff.
• Plan work and staffing to ensure adequate services.
• Assist in hiring: interview, hire and train new associates.
• Orient, develop, and supervise supervisory/housekeeping staff.
• Conduct regular inspections and make facility recommendations.
• Provide monthly reporting of goals, accomplishments, and plans.
• Provide staff education and ongoing training.
• Coordinate outside services (Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, Recycling).

Skills

Communication skills

Supervisory experience

Multitasking

Leadership

Contract administration knowledge

MS Office proficiency

Tools

MS Office

Job description

Crothall Healthcare

Salary: $54,000-$55,000

Other Forms of Compensation:

Pay Grade: 10

Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com .

Job Summary

As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.

Essential Duties and Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Crothall is a member of Compass Group USA

Associates at Crothall are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

For positions in Washington State, Maryland, or to be performed Remotely, (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf) or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Crothall Healthcare

RANDY ERPELDING