Assistant Boutique Manager - Dior Neiman Marcus

LVMH Group; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Christian Dior boutique in Los Angeles is seeking an Assistant Manager to support the Boutique Director/Manager in daily operations and to uphold the highest level of customer service in line with Dior expectations. You will maximize sales, train and coach staff, manage schedules and inventory, and ensure policies are followed to drive performance while delivering exceptional client experiences.

This role requires luxury retail experience, strong leadership, and the ability to work varied hours,

Qualifications

• 5+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
• Demonstration of own initiative and commercial creativity with fashion sensitivity.
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.

Responsibilities

• Maximize sales and measure sales performance and conversion rates on a daily basis.
• Provide and inspire outstanding service to our customers.
• Assist in assigning and monitoring sales goals of Sales Associates.
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
• Train, coach, develop, and manage sales associates in selling skills.
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
• Facilitate proper communication between management and associates.
• Participate in the coordination of sales promotion activities, including seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
• Train the team on optimizing Capture Rate and After Sale to develop personal customer database
• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s).
• Oversee and participate in department inventories.
• Monitor proper pricing of merchandise.
• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
• Help solve problems that affect the department’s service, efficiency, and productivity.
• Lock and secure the store, and oversee compliance with all security procedures.

Skills

Develop and train associates

Sales staff management

Clienteling objectives

Boutique operations management

Communication skills

Time management

Tools

POS systems

PC

Phone systems

Cash register

Sensor-tag remover

Job description

JOB PURPOSE:
Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandize, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

TASKS & RESPONSIBILITIES

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates on a daily basis.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and manage sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database
  Product and Stock Management:
• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
• Oversee and participate in department inventories
• Monitor proper pricing of merchandise

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Profile

SKILLS & COMPETENCIES

Ability to:

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Effectively manage sales staff toward achievement of sales and clienteling objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Additional information

REQUIREMENTS

• 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours necessary to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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