Operations Manager, DC

ALO; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

ALO seeks an Operations Manager to lead the fulfillment and logistics teams, ensuring safety, quality, and timely delivery. You will drive lean initiatives, manage up to 100 associates, and partner with clients on operational performance. Strong leadership, analytics, and communication are essential for success.

The role emphasizes continuous improvement, cross-functional collaboration, and accountability within a fast-paced retail operations environment.

Qualifications

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• Lean Six Sigma experience preferred.
• Experience leading up to 100 associates.
• Execution focused and performance driven.
• Strong communication and collaboration skills.
• Ability to analyze data to identify defects and root causes.
• Ability to coach, mentor, and develop direct reports.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Accountable for client SLA agreements and site quality targets.
• Create and manage day-to-day operational strategy for safe, productive campus operations.
• Develop direct reports and lead performance management.
• Oversee shift planning and communicate directives to ensure efficiency and quality.
• Lead lean process improvements and CI initiatives.
• Manage resources to improve safety, quality, cost and customer service.
• Ensure SOPs and training are up to date across the value stream.

Skills

Execution focused

Performance oriented

Flexible

Strong communication

Motivational skills

Internal customer focus

Collaboration

Data analysis

Root cause analysis

Process improvement

Coaching & mentoring

Leadership influence

Learn all ops functions

Intermediate math

Excel skills

Education

Bachelor’s degree

HS Degree or GED

Tools

Excel

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW:

At Alo, our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

RESPONSIBILITIES:

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.
• Perform all other duties assigned by supervisor or manager.

QUALIFICATIONS:

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience leading up to 100 associates.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Performance oriented.
• Ability to be flexible.
• Strong communication skills.
• Good motivational skills.
• Awareness of internal customer requirements.
• Ability to collaborate and drive performance.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Ability to be flexible.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills.

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