Operations Manager (Customer Onsite)

Expeditors International; California; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Employee stock purchase plan

Training program

Paid time off

Job summary

Expeditors International is seeking an Operations Manager to orchestrate end-to-end Order Management and logistics for NASA deployments. You will act as the primary escalation point between NASA leads, program stakeholders, and cross-functional teams, delivering mission-critical infrastructure on schedule.

You will lead a team of operations coordinators, review forecasts, and present dashboards to senior leaders while maintaining strict adherence to federal asset tracking standards.

Qualifications

• Bachelor’s degree in supply chain management, logistics, operations research, information systems, or equivalent experience.
• 4+ years in order management, logistics, or technical fulfillment, preferably supporting tech deployments.
• Proven leadership of operational teams in fast-paced, high-volume environments.
• Familiarity with infrastructure components (servers, networking, power/cooling) or specialized logistics operations.
• Experience with order management platforms (e.g., SAP) and advanced Excel/Google Sheets.
• Strong analytical and problem-solving skills to interpret fulfillment data and drive decisions.
• Excellent customer-facing and executive communication; able to manage escalations under tight deadlines.
• Willingness to travel: 20% and must be legally authorized to work in the United States.

Responsibilities

• Oversee end-to-end order lifecycle from requisition to fulfillment across NASA centers and partner facilities.
• Serve as primary escalation point for NASA program managers, engineering teams, and vendor networks.
• Direct and mentor the Operations Coordinator team to ensure quality across high-volume order pipelines.
• Audit fulfillment cycles, vendor lead times, and capacity forecasts to identify bottlenecks and drive improvements.
• Present infrastructure demand forecasts, SLA dashboards, and order status reports to senior NASA leadership.
• Lead weekly customer operational syncs and cross-functional alignment sessions.
• Develop, document, and maintain SOPs for order triage, change management, and asset tracking.
• Provide structured training to scale coordinator capabilities and ensure compliance with asset tracking standards.
• Assume operational leadership during critical deployment windows and when senior management is unavailable.
• Foster a high-reliability culture focused on precision, partnership, and risk mitigation.

Skills

Order management

Logistics

Stakeholder management

Leadership

SAP

Excel

Google Sheets

Education

Bachelor’s degree in supply chain management or related field

Tools

SAP

Excel

Google Sheets

Job description

• Compensation: USD 85,000 - USD 115,000 - yearly

Company Description

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission:

We recruit, train, and retain the very best logistics and technical experts in the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Job Description

The Operations Manager is responsible for orchestrating end-to-end Order Management and logistics supporting Order Management demands. Serving as the primary escalation point and interface between NASA technical leads, program stakeholders, and cross-functional operations, supply chain teams, and partner engagement teams. This role applies deep logistics and systems deployment expertise to deliver mission-critical compute, network, and data center infrastructure on schedule, while maintaining strict adherence to NASA operational standards.

Responsibilities

• Oversee the end-to-end order lifecycle from requisition intake and validation to fulfillment, staging, and site deployment across NASA centers and partner facilities in support of the customer’s journey
• Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries, delays, and critical supply bottlenecks.
• Direct, mentor, and balance the day-to-day workload of the Operations Coordinator team, handling tiered operational questions and ensuring quality across high-volume order pipelines.
• Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify operational bottlenecks and implement process improvements.
• Review, refine, and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders
• Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other various stakeholders
• Develop, document, and maintain Standard Operating Procedures (SOPs) for order triage, change management, and asset tracking.
• Execute structured training and onboarding plans to scale coordinator capabilities and ensure compliance with federal asset tracking standards.
• Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable.
• Foster a high-reliability team culture centered on operational precision, customer partnership, and proactive risk mitigation

Qualifications

• Bachelor’s degree in supply chain management, Logistics, Operations Research, Information Systems, or equivalent professional experience.
• 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical tech deployments
• Proven track record leading or mentoring operational teams in fast-paced, high-volume environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence
• Strong familiarity with technical infrastructure components (servers, networking equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations
• Demonstrated expertise in order management platforms (e.g., SAP), and spreadsheet-based reporting (advanced Excel / Google Sheets).
• Exceptional analytical and problem-solving skills with the ability to interpret fulfillment data and drive actionable operational decisions
• Superior customer-facing and executive communication skills, with experience managing escalations under tight deadlines with proven stakeholder management
• Willingness to Travel: 20%
• *Must be legally authorized to work in the United States

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Dug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation range from $85,000 - 115,000annually