Operations Manager - Customer Happiness & Design

Evolving Solution Services; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Job summary

Evolving Solution Services is seeking an Office Manager to lead the Customer Happiness Team and the Graphic Design Team, ensuring efficient operations to meet business targets. You will manage workloads, guide teams, and drive performance across key metrics in a fast-growing environment.

The role requires 5+ years of management experience in ecommerce or a similar setting, with a preference for a Bachelor of Business, Business Management, or related field.

Qualifications

• 5+ years management experience in an e-commerce or similar environment (required).
• Ideally you will hold a Bachelor of Business, Business Management, Business Administration or related field.
• Knowledge of the Graphics and Printing Space would be desirable but not essential.
• A history of commitment to your roles and workplaces.
• Experience leading and developing a rapidly growing team.

Responsibilities

• Oversee team resource planning, recruitment, and training to achieve company objectives.
• Develop, implement, and manage operating procedures and best practices.
• Compile reports (CHT / GDT Productivity measures; Production-Artwork Issues Report).
• Ensure QA of team (e.g ticket reviews).
• Labor management (Time and Attendance; Performance management; Scheduling).
• Monitor customer reviews for trends; look for process improvements where possible.

Skills

Team management

Resource planning

QA (Quality Assurance)

Performance management

Recruitment

Training

Process improvement

Scheduling

Time and Attendance

Education

Bachelor of Business

Business Administration

Business Management

Job description

Evolving Solution Services is seeking an Office Manager to lead the Customer Happiness Team and the Graphic Design Team, ensuring efficient operations to meet business targets. You will manage workloads, guide teams, and drive performance across key metrics in a fast-growing environment.

The role requires 5+ years of management experience in ecommerce or a similar setting, with a preference for a Bachelor of Business, Business Management, or related field.