Operations Manager - Commercial Electrical Service

Pieper Electric, Inc.; Kenosha (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Pieper Electric, Inc. is seeking an Operations Manager for Commercial Electrical Service to lead daily field and department operations, oversee manpower planning, and ensure project execution with safety and quality as top priorities.

You will mentor field leadership, coordinate with project management and customers, and drive performance, billing, and labor productivity while pursuing continuous improvement across service, installation, and maintenance work.

Qualifications

• Bachelor nothing; please use actual requirements listed below.
• Must have leadership experience in field operations.
• Experience in electrical, mechanical, or construction environments.

Responsibilities

• Lead daily field and departmental operations for project execution.
• Oversee manpower planning, resource allocation, and performance tracking.
• Ensure safety, compliance, and quality across projects.
• Mentor field leadership and support team development.
• Manage billing, collections and labor productivity with internal teams.
• Collaborate with customers to ensure alignment with project goals.

Skills

Leadership

Safety culture

Customer service orientation

Team development

Forecasting

Education

High School Diploma

Trade/technical degree or apprenticeship

Job description

Operations Manager - Commercial Electrical Service

#743

About Us

At Pieper Electric, our people are our power. As a full-service electrical, mechanical, and automation contractor, our people are what enable us to stand out in our industry. They're the reason for our success. Founded on the principle that every person should strive to first and foremost be a servant leader, we work tirelessly to keep our people safe, enlighten and stimulate their minds, and teach them how to be good stewards of the community in a genuinely serving way. From these efforts, we've grown into a truly unique company.

Pieper Electric extends its reach through specialized brands, each excelling in their respective fields. Pieper Automation, Systems Technologies, Pro Lightning Protection, and Ideal Mechanical operate under the same commitment to excellence. By putting our people first, we are able to consistently deliver to the highest quality standards in the industry and develop lasting relationships with our customers.

Job Description

Role, Function & Organization

The Manager, Operations is responsible for leading and coordinating daily field and departmental operations to ensure successful project execution, workforce productivity, and customer satisfaction. This role bridges field supervision with project management, overseeing manpower planning, resource allocation, performance tracking, and operational compliance. The Manager will mentor and support field leadership, foster team development, and drive continuous improvement in efficiency, safety, and service quality. Additionally, this position plays a key role in financial performance by managing billing, collections, and labor productivity. Strong collaboration with internal teams and customers is essential to ensure alignment with project goals and company standards.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

Essential Duties and Responsibilities

Operational Planning & Execution:

• Forecast what is to be done on a week-to-week basis, when, and by whom
• Analyze and forecast factors that affect results to maximize efficiency
• Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
• Ensure compliance with mandatory monthly reporting
• OPS Compliance: Utilize the OPS System
• Monitor work authorizations (I5 tools, job status reports, etc.)
• Share resources, manpower, and tools across branches to maximize organizational efficiency
• Mentor, coach, and provide performance feedback to support individual growth and team development
• Participate in employee recruitment, hiring counseling, and terminations (ensure alignment with company policy)
• Provide performance appraisals, feedback and growth opportunities for team members
• Promote continuous learning, professional development, and improvements

Customer Relations & Service:

• Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
• Take prompt action to resolve any customer complaints
• Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
• Manage billing and collections
• Track accounts receivable and managing working capital
• Facilitate process improvements in field labor productivity; implement tools for efficiency
• Ensure minimum productivity standards are consistently achieved across projects

Safety/Hazard Recognition & Elimination:

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Qualifications and Requirements

• High School Diploma required
• 2- or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required
• 3-5 years experience in the electrical, mechanical, or construction field required
• Minimum of 1-2 years experience leading workplace safety efforts required
• Demonstrated ability to work effectively in outdoor, hands-on construction environments

Experience , Skill and Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Strong interpersonal and leadership skills
• Ability to think conceptually and apply practical, real-world solutions
• Strong self-motivation, work ethic, and drive for career growth
• Technically proficient in a relevant trade
• Excellent customer service orientation; able to build trust with internal teams and external clients

Physical Requirements

Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.

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