Operations Manager - College Point, Flushing NY

SRM Concrete; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits

401k with company match

Paid holidays and PTO

Job summary

SRM Concrete is seeking a District Manager to lead multi-plant operations, driving efficiency, safety, and customer success across districts. You will oversee production, dispatch, maintenance, and delivery functions, guiding teams to meet performance goals while upholding SRM's values.

Ideal candidates have experience in ready-mix operations, strong leadership, and a track record of improving processes. This role emphasizes collaboration, integrity, and continuous improvement in a fast-paced

Qualifications

• Experience in leading multi-plant operations preferred.
• Proven ability to optimize dispatch, routing, and on-time delivery.
• Knowledge of plant maintenance, safety, and quality standards.
• Strong customer relationship management and problem-solving skills.
• Comfort with data-driven decision-making and reporting tools.

Responsibilities

• Lead multi-plant operations across districts to ensure efficiency, cost control, and consistent execution.
• Oversee dispatch, logistics, scheduling, routing, and on-time delivery performance.
• Oversee maintenance programs for welding, electrical, and plumbing to minimize downtime.
• Build and maintain strong customer relationships, addressing concerns promptly.
• Utilize dispatch systems and reporting tools to monitor KPIs and drive improvements.
• Coach plant managers, supervisors, drivers, and dispatch staff for high performance.
• Ensure safety and quality standards align with company principles and regulatory requirements.
• Monitor budgets, labor efficiency, and material costs to drive profitability.

Skills

Leadership

Operations management

Dispatch & logistics

Customer service

Data analysis

Team development

Safety compliance

Tools

Microsoft Office

Dispatch software

Operational software

Job description

Are you ready to lead at scale, inspire high-performing teams, and drive operational excellence across multiple locations? At SRM Concrete, we know our people are the foundation of our success. As a District Manager, you’ll do more than manage plants—you’ll shape the future of our business, our teams, and the communities we serve. If you’re passionate about building strong teams, mastering operational details, and leading with integrity, this is your chance to make a lasting impact.

Your Mission & Key Responsibilities

• Lead Multi-Plant Operations: Oversee daily production, dispatch, maintenance, and delivery functions across multiple ready-mix concrete plants. Ensure operational efficiency, cost control, and consistent execution.
• Master Dispatch & Logistics: Guide dispatch teams to optimize scheduling, routing, and on-time delivery. Balance customer needs with operational capacity in real time.
• Drive Plant Maintenance Excellence: Ensure preventative maintenance programs are executed effectively. Oversee plant upkeep—including welding, electrical, and plumbing systems—to minimize downtime and protect operational continuity.
• Champion Customer Success: Build and maintain strong customer relationships. Address concerns quickly and professionally, always with a solutions-oriented mindset.
• Leverage Technology: Use dispatch systems, reporting tools, Microsoft Office, and operational software to analyze performance data, monitor KPIs, manage costs, and drive informed decision-making.
• Build & Develop High-Performance Teams: Coach and mentor plant managers, supervisors, drivers, and dispatch personnel. Foster a culture of accountability, growth, and continuous improvement.
• Own Safety & Quality Standards: Embody and enforce SRM's 5 Principles: Safety, Quality, Kindness, Cleanliness, and being a Go-Getter. Ensure compliance with DOT, environmental, and company standards across your district.
• Drive Financial Performance: Monitor budgets, material costs, labor efficiency, equipment utilization, and district profitability. Turn operational data into actionable improvements.
  

What Sets You Apart

• Concrete / Ready Mix Experience (Preferred): Hands-on understanding of ready-mix operations, batching, delivery logistics, and plant functionality is strongly preferred.
• Dispatch & Operational Leadership: Proven experience managing dispatch, logistics, or high-paced operations where coordination and timing are critical.
• Maintenance Knowledge: Working knowledge of plant maintenance, including welding, electrical systems, and plumbing infrastructure. Ability to lead preventative maintenance efforts and oversee repairs.
• Strong Customer Service Background: Experience building and maintaining client relationships, resolving challenges, and representing operations in a professional and solution-driven manner.
• Tech-Savvy & Data-Driven: Comfortable using Microsoft Office, dispatch software, reporting systems, and digital tools to manage performance and communication.
• Leadership with Character: 5+ years of leadership experience preferred. You lead with accountability, integrity, and consistency. You know how to build trust, set expectations, and hold teams to high standards.
• Construction / Project Management Experience (Considered): Candidates with strong construction or project management backgrounds will be considered if they bring operational leadership ability and cultural alignment with SRM's values.
  

About SRM

SRM Concrete (Smyrna Ready Mix) is a family-owned, values-driven leader in the ready mix concrete industry. Founded in 1999 with a single plant in Smyrna, Tennessee, we’ve grown to over 600 locations nationwide by focusing on quality, integrity, and service. Our mission is to serve our customers, our communities, and our team members with excellence—every load, every day.

Why Join SRM Concrete?

• Growth & Advancement: Be part of a rapidly expanding company with real opportunities for professional development and long-term advancement. We promote from within and invest in our leaders.
• Competitive Compensation: Strong salary with bonus potential, plus eligibility for annual raises.
• Exceptional Benefits: Comprehensive benefits package including low-cost medical, dental, vision, short-term and long-term disability, and life insurance; paid holidays; generous PTO and vacation programs; 401k with $100 weekly company match; family days; and more!
• Team Culture: At SRM Concrete, we value hard work, respect, and teamwork. We support each other, recognize a job well done, and believe in doing what’s right—on the job and in the community. You’ll find a straightforward, dependable environment where every team member matters.