Operations Manager - Cold Food Dept - SFO Hub

LSG Lufthansa Service Holding AG; San Francisco (CA); On-site; USD 90,000 - 114,000; Full time

Job summary

An established industry player seeks an Operations Manager for its Cold Food Department at the SFO Hub. This role involves strategic planning and management of daily operations, ensuring compliance with quality standards and regulations. You will lead a team, optimize processes, and maintain strong relationships with customers and suppliers. Join a dynamic company recognized for its excellence in airline catering, where your contributions will enhance culinary experiences for clients and passengers alike. This position offers a unique opportunity to thrive in a fast-paced environment while driving continuous improvement and operational success.

Qualifications

• 3-5 years of management experience in a related field.
• Strong presentation and communication skills are essential.

Responsibilities

• Manage department productivity, quality, and safety.
• Ensure compliance with FDA and safety regulations.

Skills

Management Experience

Communication Skills

Analytical Skills

Interpersonal Skills

Process Improvement

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Operations Manager - Cold Food Dept - SFO Hub Press Tab to Move to Skip to Content Link

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Employee Login Job Description Job Alerts Link Apply now Posting Start Date: 5/2/25

Job Title:Operations Manager - Cold Food Dept - SFO Hub
Job Location:San Francisco-USA-94128
Work Location Type:On-Site
Salary Range:$90,452.79 - 113,065.59

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Internal: Operations and Production manager, Procurement, Human Resources, Quality and Safety Managers
External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
• Investigate customer quality issues, develop and implement corrective actions
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers
• Attend the daily operations briefing
• Ensure par levels of customer inventory and customer specific goods
• Provide data for the development of an annual business plan and budgeting for the department
• Ensure optimal deployment of human, technical and material resources in the department
• Initiate and control continuous optimization of processes
• Leadership
• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
  

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required
• In addition, three to five years of directly related experience required in a management role
• Experience in using and managing Variable Production Systems and schedules
• Strong presentation, communication, training and interpersonal skills
• Proven success in improving work processes and leading change in a complex, fast environment
• Excellent analytical and conceptual skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding the drivers of product and labor cost variances
• Good knowledge of Microsoft Office and Windows-based computer application
  

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.