Operations Manager - Clinic Setting

Action Behavior Centers; Pineville (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO & Holidays

Student Loan Repayment

Maternity/Paternity Award

DoorDash Pass

401k Retirement Plans with Company匹配

Health Insurance

Job summary

Action Behavior Centers seeks an Operations Manager to lead a Pineville clinic's daily operations, focusing on team support, family engagement, and compliance. You will oversee budgets, safety, and performance, guiding a large, multi-site team toward exceptional clinical outcomes.

The role emphasizes leadership, communication, and a hands-on approach to delivering high-quality ABA services to children and families.

Qualifications

• At least 6 years of people management experience leading a large team across multiple sites.
• Bachelor’s or Master’s degree preferred, or substantial people management experience.
• High EQ and strong communication with department leaders.
• Demonstrated ability to hire, coach and develop a high-performing team.
• Ability to lead operations with a hands-on, customer-focused mindset.

Responsibilities

• Metrics & Financials: monthly tracking of KPIs, clinic budgets and team performance.
• Community Engagement: build strong connections with families and guide onboarding.
• Team Leadership: attract, engage & retain 25-50 teammates delivering clinical excellence.
• Clinical Outcomes: partner with admissions, clinical director and leaders on operations quality.

Skills

People management

Leadership

Team leadership

Communication

Emotional intelligence

Education

Bachelor's degree

Master's degree

Job description

Position: Operations Manager - Clinic Setting Location: Pineville, NC

Job Id: 35217 # of Openings: 1

As an Operations Manager at ABC, you will lead the overall operations of an ABC Facility. This includes cultivating a work environment that is intensely supportive of your team, demonstrating an unrelenting commitment to the families of ABC, and exhibiting key oversight and ownership of financial, safety, and compliance of your location.

Your goal is....

To Transform the lives of children with autism and the clinicians who support them.

Why Our Leaders Choose ABC:

• Competitive Pay: Base salary between $65,000-$85,000*/year
  • Compensation range is based on professional experience and market allocations.
• Bonus: Potential of up to $18,000 - Monthly & Quarterly!
• Career Growth: Clear pathways from OM Senior OM Group OM Regional Director of Operations (RDO) Senior RDO!
• Professional Development: Learning is one of our core values! It's instilled in our culture through our Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training Cohorts in Austin, TX!

Additional Rewards:

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare.
• Door Dash Pass, Team Happy Hours, and Regional Night of Honors.
• Up to $600 Student Loan Repayment Options & Tuition Discounts.
• 90% Health Insurance Coverage for ABC Teammates.
• 401k Retirement Plans with 2% Company Matching with 100% Vesting.

What you will be doing at ABC:

• Metrics & Financials: Monthly tracking of KPIs, Clinic Budgets and Team Performance.
• Community Engagement: Establish strong connections with families, providing education and guidance throughout the onboarding journey.
• Team Leadership: Attract, Engage & Retain 25-50 teammates who deliver on Clinical Excellence.
  • Conduct Performance Evaluation, Corrective Actions and Development Plans.
  • Plan Monthly & Quarterly Team Events and Celebrations!
• Clinical Outcomes: Partner with your Clinic Admissions Associate, Clinical Director & Department Leaders on Operations Quality.

What you will bring to ABC:

• At least 6 years of people management experience leading a large team of professionals across multiple sites and /or district management.
• Bachelors or Masters degree preferred or considerable people management experience required.
• High EQ - we work with kids with developmental delays and their families.
• Strong and professional communication style among Department Leaders.
• An Impact Player who will give an amazing experience to all teammates & families! Someone who is never afraid to run to the fire and save the day!

Physical Requirements:

• Ability to sit, stand, and walk and assume a variety of positions (i.e. bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, reaching at or above shoulder level, and reaching overhead.)
• Ability to lift or move up to 50 pounds
• Ability to maintain near and far visual acuity
• Must be able to be physically present at assigned job location
• Ability to properly wear necessary PPE
• Ability to hear, understand, and distinguish speech or other sounds
• Exposure to moderate-to-loud level of noise on a frequent bases
• Ability to make independent decisions and evaluate consequence
• Ability to safely and successfully perform the essential functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standard.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

ABC Story:

Every individual with autism has their own special story. At ABC, our goal is to empower children with autism to achieve their full potential. We meet every child where they are, using a strengths-based approach. With an industry leading Net Promoter Score of 97 from families, we engender loyalty and support from all parents and clinicians. With location in Texas, Arizona, Colorado, Illinois, North Carolina and Minnesota, ABC is the largest and leading provider of Applied Behavior Analysis (ABA) for pediatric patients with autism. Behind the success of each child is a passionate team of more than 1,000 board certified behavior analysts (BCBAs), 7,000 para-professionals (BTs and RBTs) and a support team of psychologists, assessment specialists and operations professionals devoted to serving and improving the lives of children with autism.

Pay Range:

$65,000 - $85,000 per hour