Operations Manager - Clinic Setting

Action Behavior Centers; Matthews (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

10 Days PTO

Paid Holidays

401k with company match

Health Insurance

Tuition discounts

Job summary

Action Behavior Centers in Matthews, NC is seeking an Operations Manager to oversee the clinic’s daily operations, drive financial and KPI performance, and foster a supportive environment for staff and families. You will lead a large team across the clinic, ensuring high standards of clinical excellence and patient care.

The role emphasizes community engagement, staff development, and cross-functional collaboration with admissions, clinical leadership, and department heads to optimize operations

Qualifications

• At least 6 years of people management experience leading a large team across multiple sites/districts.
• Bachelor’s or Master’s degree preferred or considerable management experience.
• High EQ and ability to work with kids with developmental delays and families.
• Strong and professional communication with department leaders.
• Impact-driven leader willing to step in to resolve issues and drive success.

Responsibilities

• Monitor KPIs, clinic budgets and team performance monthly.
• Build strong connections with families, guiding them through onboarding.
• Lead 25–50 teammates delivering clinical excellence, with performance evaluations and development plans.
• Partner with Admissions, Clinical Director and leaders on operations quality.

Skills

People management

Leadership

Financial analytics

KPI tracking

Communication

Community engagement

Education

Bachelor’s or Master’s degree

Job description

Position: Operations Manager - Clinic Setting Location: Matthews, NC
Job Id: 35218 # of Openings: 1

As an Operations Manager at ABC, you will lead the overall operations of an ABC Facility. This includes cultivating a work environment that is intensely supportive of your team, demonstrating an unrelenting commitment to the families of ABC, and exhibiting key oversight and ownership of financial, safety, and compliance of your location.

Your goal is....

To Transform the lives of children with autism and the clinicians who support them.

Why Our Leaders Choose ABC:

• Competitive Pay: Base salary between $65,000-$85,000*/year
  • Compensation range is based on professional experience and market allocations.
• Bonus: Potential of up to $18,000 - Monthly & Quarterly!
• Career Growth: Clear pathways from OM Senior OM Group OM Regional Director of Operations (RDO) Senior RDO!
• Professional Development: Learning is one of our core values! It's instilled in our culture through our Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training Cohorts in Austin, TX!

Additional Rewards:

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare.
• Door Dash Pass, Team Happy Hours, and Regional Night of Honors.
• Up to $600 Student Loan Repayment Options & Tuition Discounts.
• 90% Health Insurance Coverage for ABC Teammates.
• 401k Retirement Plans with 2% Company Matching with 100% Vesting.

What you will be doing at ABC:

• Metrics & Financials: Monthly tracking of KPIs, Clinic Budgets and Team Performance.
• Community Engagement: Establish strong connections with families, providing education and guidance throughout the onboarding journey.
• Team Leadership: Attract, Engage & Retain 25-50 teammates who deliver on Clinical Excellence.
  • Conduct Performance Evaluation, Corrective Actions and Development Plans.
  • Plan Monthly & Quarterly Team Events and Celebrations!
• Clinical Outcomes: Partner with your Clinic Admissions Associate, Clinical Director & Department Leaders on Operations Quality.

What you will bring to ABC:

• At least 6 years of people management experience leading a large team of professionals across multiple sites and /or district management.
• Bachelors or Masters degree preferred or considerable people management experience required.
• High EQ - we work with kids with developmental delays and their families.
• Strong and professional communication style among Department Leaders.
• An Impact Player who will give an amazing experience to all teammates & families! Someone who is never afraid to run to the fire and save the day!

Physical Requirements:

• Ability to sit, stand, and walk and assume a variety of positions (i.e. bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, reaching at or above shoulder level, and reaching overhead.)
• Ability to lift or move up to 50 pounds
• Ability to maintain near and far visual acuity
• Must be able to be physically present at assigned job location
• Ability to properly wear necessary PPE
  • Ability to hear, understand, and distinguish speech or other sounds
  • Exposure to moderate-to-loud level of noise on a frequent bases
  • Ability to make independent decisions and evaluate consequence
  • Ability to safely and successfully perform the essential functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standard.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

  ABC Story: Every individual with autism has their own special story. At ABC, our goal is to empower children with autism to achieve their full potential. We meet every child where they are, using a strengths-based approach. With an industry leading Net Promoter Score of 97 from families, we engender loyalty and support from all parents and clinicians. With location in Texas, Arizona, Colorado, Illinois, North Carolina and Minnesota, ABC is the largest and leading provider of Applied Behavior Analysis (ABA) for pediatric patients with autism. Behind the success of each child is a passionate team of more than 1,000 board certified behavior analysts (BCBAs), 7,000 para-professionals (BTs and RBTs) and a support team of psychologists, assessment specialists and operations professionals devoted to serving and improving the lives of children with autism.

  Pay Range: $65,000 - $85,000 per hour