Operations Manager - Centres for National Resilience

JLL; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

JLL seeks an Operations Manager to oversee facilities services at Commonwealth-Owned Properties, ensuring client expectations are met through effective management and operations. The role involves financial oversight, compliance with safety standards, and leadership within the onsite team. Candidates will lead operational strategies, maintain high service levels, and foster strong client relationships in a dynamic environment.

Qualifications

• Experience in facilities management or operations.
• Strong client relationship skills.
• Ability to manage complex operational tasks.

Responsibilities

• Manage daily client activities for assigned properties.
• Ensure compliance with health and safety standards.
• Lead the transition of CNR operations if required.

Skills

Client Engagement

Facilities Management

Leadership

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves –

Manage the provision of facilities services in a Commonwealth-Owned Property within the designated WoAG portfolio. Develop sound working relationships with key client staff and key tenant representatives located in the property. Manage the day-to-day client activities for the assigned property/facilities.

This position will oversee the portfolio of CNR sites (Melbourne and Perth). The operations manager is responsible for all operational aspects of the CNR sites, this includes responsibility and co-ordination of all people on site, service delivery of the facilities maintenance, effective operational and financial management including client relationships, safety, environmental, productivity and quality to achieve site performance.

The entity will set priorities for the operation of the CNRs and engage with the operations manager on the setting of these priorities. It is expected that the CNR team and JLL more broadly will provide advice, recommendations and support to the entity for the ongoing operation of the CNRs.

This senior role within the onsite delivery team’s principal focus is the CNRs, but will also support the National Facilities Manager in providing leadership in strategy, planning, mentoring and team technical upskilling, and contribute to ongoing innovations in the wider WoAG on account team at JLL.

Partnering with the Client/Stakeholder(s)

• Proactively engage client stakeholders to ensure that on site tenant’s expectations are met
• Build, develop, and maintain effective client / stakeholder relationships across multiple levels of the organisation

Operations management

• Ensure the facilities at the CNR sites (Bullsbrook and Mickleham) are properly managed
• Maintain operating plans for sites’ readiness and use under multiple scenarios, including but limited to:
  • When the site is not being utilised for any purpose
  • During short term emergency such as flood or bushfire
  • During long term emergencies (e.g. pandemic)
  • During assignment (partial or total) to third parties
• Provide facilities’ costs and standup capability briefing/information to the entity
• Design, organise and run routine mock/trial scenarios to establish readiness timeframes and ensure these can be met consistency
• Document and provide handover training to any third parties assigned to either CNR
• Manage performance of all JLL staff supporting CNR function in line with their duties, including entity expectations, WoAG contract requirements, site readiness regimes, vendor management, etc
• Provide regular briefing to entity on CNRs’ readiness for operations
• If CNR transfer to third party is required, lead transition activity.
• Create and maintain a site field manual that accurately documents all negotiated financial and procedural agreements between building owner and users for all CNRs
• Ensure compliance with statutory regulations on fire, health and safety standards
• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are always maintained
• Manage, negotiate, and communicate effectively with contractors, clients and onsite staff
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs, improve operational standards, and implement resource efficiency and sustainability initiative
• Ensure disaster recovering and business continuity plans are implemented and maintained

Keeping the numbers in check

• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
• Ensure financial processes are always followed

Ensuring everyone stays safe

• In collaboration with WoAG Risk and Compliance Director, establish incident response processes for each CNR, acknowledging their isolated working environments
• Take a lead role in the management of all incidents arising, ensuring all details are reported to the entity and JLL in accordance with each’s incident reporting and management frameworks.
• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
• Report and escalation of WHS near miss/good catches and incidents in accordance with CMO reporting tool and escalation matrix.

Keeping an eye on the site & operations

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Continuously monitor contractor performance and suitability for works onsite, ensuring works are delivered within the WoAG contract service level agreements and to a high standard
• Maintain up-to-date asset information within JLL’s asset management platforms, providing updates and undertaking regular gap analyses
• Regularly review all maintenance schedules to ensure required activities are being undertaken at appropriate intervals
• 24/7 emergency call support and site attendance is required

Use and maintain a property database

• Preparedness to develop a strong understanding of the various property management database systems
• Complete, update and maintain applicable web-based management information systems, including uploading various property documentation
• Ensure all data is held accurately in our systems to allow payment in a timely manner

Managing & Inspiring your team

• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Attend both sites routinely to maintain connection with onsite staff, fully appreciate both sites, and maintain maintenance and performance oversight in line with position responsibility
• Ensure high staff morale, trust and work ethics
• Promote appropriate training and development for team members and ensure mandatory training modules are completed

Limiting Risk to JLL & WoAG

• Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
• Ensure escalation procedures and incident reporting procedures are implemented and maintained
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Location:

Remote –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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