Operations Manager Branch

Satellite Shelters Inc.; Lawrenceville (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Satellite Shelters Inc. in Georgia seeks an Operations Manager to partner with the Branch Manager in supervising local scheduling and real-time operations to maximize resources and achieve customer satisfaction, productivity, product development, service, and budget goals.

The role oversees yard supervisors, drivers, and contractors, drives safety programs, and advances technology integrations with the Plymouth office to improve efficiency and service quality across the branch.

Qualifications

• BS/BA in related field; 3-5 years safety and operations management experience.
• Previous supervisory experience in fleet or service/rental/construction-based environment.
• Experience working with CRM and operations programs.
• Knowledge of modular buildings is helpful but not required.
• Experience working in a customer service-based environment.

Responsibilities

• Oversee daily activities of yard supervisors, workers and drivers.
• Delegate duties such as material stock and yard upkeep.
• Coordinate scheduling of deliveries, pickups, and multi-sectional set-ups.
• Ensure standards for cleaning, repair, and refurbishment of each unit.
• Perform duties in a timely and effective manner per company policies.

Skills

Supervisory skills

Customer service focus

Multi-priority management

Written and verbal communication

Safety program knowledge

Office software

Problem solving

Team leadership

Education

BS/BA in related field

3-5 years safety and operations management experience

Tools

CRM software

NAV system

Purchase order system

Job description

Position Summary

60% - Operations

The Operations Manager partners with the Branch Manager in supervision of the local scheduling and real-time operations that facilitate the maximization of resources. This position strives to achieve customer: satisfaction, productivity, product development, service and quality, schedule adherence, and Budget goals.

20% - Safety

In addition to the daily operations of the branch, the Operations Manager will work to eliminate or control any hazardous conditions created from a variety of issues to create a safe working environment. They will also be responsible for training, incident reporting/monitoring, and development of emergency response.

20% - Technology

Efficiencies and system integration into our day-to-day activities is an important aspect to our recent success; and it is ever growing. The Operations Manager must be willing and able to implement and develop these efficiencies and have communication with the Plymouth office in facilitation of existing and future technologies.

Operations

Essential Duties and Responsibilities

• Oversee daily activities of yard supervisors, workers and drivers.
• Delegate duties as needed, ie material stock and yard upkeep and cleanliness
• Coordinate scheduling of deliveries, pickups, and multi-sectional set-ups.
• Ensure standards for cleaning, repair, and refurbishment of each unit to follow company policy.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintain a favorable working relationship with all other company employees to foster, aid, and promote a cooperative and harmonious working climate.
• Maximize employee morale, productivity, and efficiency/effectiveness.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Maintain a qualified staff consisting of both employees and contractors
• Manage oversight of stock assignment to branches
• Issue and track vendor purchase orders
• Develop and build relationships with vendors, manage partnership pricing structure
• Recruit and evaluate vendors/contractors who are capable of completing work outside of Satellite's operational capabilities.
• Manage purchasing and expense associated with the maintenance of the yard and equipment
• Implement best practices for inspections, storage, and inventory levels
• Perform inbound inspections and implement/develop Quality Control policy
• Maintain truck and vehicle fleet
• Perform other duties as assigned

Safety

• Plan, organize, direct, audit, and control all safety activities, training, safety manuals, and safety process and procedures
• Identify potential problems and risks
• Enact and evaluates contingency plans as needed for a variety of safety projects and programs
• Investigate and respond to safety issues and conduct analysis to determine "root causes"
• Assist with the development and implementation of new hire orientation and training on all repairs and maintenance procedures to insure safe practices
• Establish, maintain, and administer programs and best practices for repair, maintenance, delivery, set-up, tear down, and freight functions to ensure procedures are completed safely
• Partner with leadership team to manage and implement the Safety Committee, safety training, and other awareness programs, promote employee involvement with safety awareness, continuous safety process improvement, commitment to safety among all employees, and development of safety-oriented incentive programs
• Insure timely reporting and investigation of all incidents and coordinate back to work efforts
• Develop emergency response procedures and evacuation plans
• Recommend major purchases and expenditures related to safety requirements
• Manage the training of all yard personnel and drivers in Satellite's safety policies and programs
• Perform other duties as required

Technology

• Constant access to email and communication with others
• Utilizing internet tools for weather updates, mapping, material orders, et cetera
• Working within NAV to update FA information, issue Purchase Orders, create and edit service tickets, et cetera
• Help to implement new technology at the branch with Plymouth intervention and support
• Being open, willing, and able to expand technological efficiencies as they are presented

Supervisory Responsibilities

This position manages all employees, vendors, and contractors working in the yard as well as all drivers and service techs.

Education/Experience Requirements

• BS/BA in related field and 3-5 years safety and operations management experience
• Previous supervisory experience as a fleet manager or in a service/rental/construction-based environment.
• Experience working with CRM and operations programs
• Knowledge of modular buildings is helpful but not required.
• Experience working in a customer service-based environment

Required Skills

• Proven effective supervisory skills
• Strong customer service focus
• Ability to effectively manage multiple and changing priorities in a fast-paced environment
• Good written and verbal communication skills
• Experience providing safety and operational support to remote based employees highly desirable
• Strong verbal and written skills
• Strong Proficiency in Microsoft Office, especially Excel.
• Computer skills and average typing speed of 38 words per minute
• Basic knowledge and literacy of an income statement
• Comprehensive knowledge of construction practices and/or contracting of subcontractors
• Must have exceptional time management and organizational skills
• Demonstrated ability to analyze complex issues and resolve them quickly in an ethical manner

Physical/Mental Demands

• Wears personnel protective equipment as required
• Physical and mental ability to operate company vehicles and associated equipment
• Demonstrated ability to perform rigorous outdoor and indoor duties including walking, standing, climbing, stooping, squatting, bending, twisting, kneeling, reaching, sitting, lifting, grasping, pushing, pulling, manual dexterity, etc.
• Ability to lift a minimum of 125 pounds
• Good fine motor skills, coordination, range of motion, and grip strength
• Ability to work in all climate conditions
• Ability to be exposed to loud noise levels
• Ability to operate hand and power tools
• Ability to work in an environment containing dirt, grease, and dust
• Ability to work safely around heavy machinery and heavy equipment
• Ability to hold air impact tools up to 30 pounds