Operations Manager - Boston MA

Hallcon; Natick (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

A leading transportation services company, Hallcon is seeking an Operations Manager to oversee commuter shuttle services operations. The ideal candidate will manage a diverse team ensuring safe, efficient, and reliable transport while maintaining high customer service standards. This role requires strong leadership skills and extensive experience in transportation management.

Qualifications

• Minimum three (3) years of progressive day-to-day transportation management.
• Knowledge of federal, state, and industry laws.
• Experience with FMCSA regulations.

Responsibilities

• Monitor policies, standards, and operational procedures.
• Oversee daily operations and troubleshoot issues.
• Develop, coach, and mentor high-potential employees.

Skills

Employee Relationship Skills

Communication Skills

Tools

Microsoft Suite

Job description

Hallcon is a transportation and related infrastructure services company that serves clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks and more.

Hallcon provides essential services spanning multi-modal operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance. We are inviting the right leader to join our team and help us drive rapid growth.

The Role:

We are seeking an experienced Operations Manager to lead and oversee all aspects of our operations supporting commuter shuttle services. The Operations Manager will manage a multi-level team of drivers, supervisors, dispatchers and safety professionals ensuring seamless execution of operations client expectations. The Operations Manager will ensure that all vehicles are operated in a safe, reliable, courteous and timely manner with a high-level of customer service.

The ideal candidate will have experience overseeing operations for 10-20 routes and experience working with and presenting to clients.

This is for proposed business and all offers are contingent upon Hallcon's award of the contract.

Key Responsibilities

• Monitors policies, standards, operating procedures, and day to day success.
• Strong emphasis on overseeing daily operations and troubleshooting potential issues
• Maintains strong relationships with all employees and operators
• Develop, coach, and mentor high potential employees
• Assist with the recruiting of new talent
• Ensures the highest level of safety compliance at all levels of the operation, assisting in accident/incident investigation as needed
• Control direct cost and manage established operations budgets

• Make sure all routes/run are performed safely, reliably, and on-time

Experience and Skills Required

• Minimum of three (3) years of progressive day to day transportation management
• Knowledge of relevant federal, state, and industry laws
• Excellent employee relationship skills.
• Working knowledge with Microsoft Suite
• Great communication skills

• Experience with FMCSA regulations as prescribed by the US Department of Transportation

Hallcon is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.