Operations Manager Baton Rouge Area

ServiceMaster Elite Cleaning Services; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Job summary

ServiceMaster Clean in Baton Rouge, LA, seeks an experienced Operations Manager for our janitorial services portfolio. You will oversee daily operations, scheduling, quality control, safety compliance, and client satisfaction while leading a team of supervisors and front-line staff.

The ideal candidate has at least 5 years of janitorial management experience, strong budgeting and KPI development skills, and the ability to foster productive working relationships with clients and internal teams to

Qualifications

• 5+ years janitorial management experience required.
• Experience coaching, motivating, developing and leading a team.
• Ability to forecast productivity, staffing and budget plans; document corrective action.

Responsibilities

• Schedule work for all account personnel.
• Improve work standards and conduct site evaluations.
• Manage inventory, equipment usage and budget control.
• Ensure cost-effective service delivery and safety compliance.
• Onboard new sites and align service plans with client expectations.

Skills

Interpersonal Relations

Customer Relations

Customer Service Diplomacy

Budgeting Math Aptitude

Negotiations

Organization

Planning

Professionalism

Education

High School diploma or equivalent

Five years' management experience

Job description

Operations Manager Baton Rouge Area(Janitorial)

Baton Rouge, LA, United States of America

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services - we've been dedicated to empowering people to achieve success.

Job Skills / Requirements

The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong employee relations. Specific responsibilities include work scheduling of all account personnel, improving work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of management, supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Knowledge/Abilities/Skills:

• Knowledge of general and medical environmental/janitorial services procedures as required through related experience.
• Knowledge of environmental procedures to maintain compliance with Local, State, Federal and Company requirements.
• Knowledge of upcoming new industry standards or innovations.
• Ability to develop KPI's through a team approach and develop a scorecard to manage to company outcomes.
• Ability to organize and execute a consistent communication structure to support ongoing growth and accountability.
• Ability to participate in setting annual company financial goals and developing a plan to achieve said goals.
• Ability to work in conjunction with other teams to onboard a new job site and execute the service plan to meet customer expectations.

Skills

• Interpersonal Relations Customer Relations
• Customer Service Diplomacy
• Budgeting Math Aptitude
• Negotiations Organization
• Planning Professionalism

Position Qualifications:

• 5 YEARS Previous Janitorial Management experience a MUST
• Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, and safety.
• Ability to create and forecast productivity, staffing and budget plans. Initiate and document corrective action in a professional and thorough manner as needed.
• Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.

FACILTIIES SERVICED

General Offices - Medical Facilities - Industrial Sites

EDUCATION/TRAINING REQUIRED:

• High School diploma or equivalent
• Five years' management experience

PHYSICAL REQUIREMENTS:

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are medium work - exerting up to 40 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
• The position is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The position may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

EEOC Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Additional Information / Benefits

Minimum Age 18+ years oldEEO/M/F/D/VDrug Free Workplace

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation