Operations Manager at GTR Airport

ZipRecruiter; Moraine (OH); On-site; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee daily operations at a bustling airport. This role requires a motivated leader with a strong background in customer service and aviation. You will manage staffing, scheduling, and budgetary responsibilities while ensuring safety and quality assurance. The ideal candidate will thrive in a dynamic environment, possess excellent communication skills, and be willing to engage directly with employees. With competitive pay and opportunities for advancement, this position offers a chance to make a significant impact in the aviation industry.

Benefits

Competitive Salary

Advancement Opportunities

Full Benefit Package

Qualifications

• 2+ years of management experience in a customer service environment.
• 1 year of aviation or airline experience is required.

Responsibilities

• Manage daily operations, scheduling, staffing, and budget oversight.
• Train personnel in airline procedures and maintain safety standards.

Skills

Management Experience

Customer Service

Communication Skills

Computer Skills

Multitasking

Education

High School Diploma

Bachelor's Degree in Management or Related Field

Tools

Microsoft Word

Microsoft Excel

Job description

G2 is looking for a candidate to fill its key role of Operations Manager at Golden Triangle Regional Airport (GTR).

The ideal candidate will be a take charge person, setting expectations, following through, being a coach and trainer and have about 2 years or more of Management or Supervisory experience as well as an extensive customer service background (preferably contract services).

JOB SPECIFICATIONS:

• Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
• Ensure implementation of the Safety Management System (SMS).
• Implement safety plan for station.
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary.
• Payroll data entry and oversight.
• Responsible for the scheduling of all airport employees ensuring adequate coverage.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations – Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees.
• 2 years of progressive management experience in a Customer Service environment.
• 1 year of Aviation/Airline experience (REQUIRED).
• Operations, Airline or Hospitality experience required.
• Working knowledge of financial reports and budgets.
• Willingness and ability to relocate if currently living outside the Sacramento area.
• Excellent verbal and written communication skills.
• Outstanding computer skills; Word, Excel, data entry skills.
• Flexibility, multitasking and experience working in a changing environment.
• All applicants must consent to and pass a drug test as part of a conditional job offer. Required

WE OFFER:

• A Competitive Salary range of $22.00- $24.00 hourly, based on experience.
• Advancement opportunities.
• Full benefit package.

G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, expression, protected veteran status, or disability.

EOE/M/F/D/V/SO

Company Description: G2 Secure Staff, LLC has over 12,000 aviation service professionals in over 90 of the top traveled airports across the United States. We are a people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.