Operations Manager, Asset Management (Remote possible)

Davita Inc.; Charlotte (NC); Remote; USD 114,000 - 153,000; Full time

Job summary

A leading mortgage servicing company in Charlotte, NC is seeking a Manager for the property preservation and REO Department. Responsibilities include overseeing daily operations, ensuring compliance, and leading staff. The ideal candidate has over 5 years of experience in property preservation and related areas, along with strong management skills. This position offers a competitive salary ranging from $114,625 to $152,825 annually.

Benefits

Medical, dental, and vision insurance

401k

PTO and sick leave

Employee stock purchase plan

Qualifications

• 3+ years of supervisory or management experience.
• 5+ years of experience in property preservation and related fields.
• Strong knowledge of mortgage servicing and documentation.

Responsibilities

• Manage functions in the property preservation and REO Department.
• Ensure compliance through extensive knowledge of processes.
• Monitor risks and recommend process improvements.

Skills

Supervisory experience

Problem-solving skills

Excellent communication skills

Attention to detail

Tools

MSP

LoanSphere

Yardi (P260)

FHA Connection

Catalyst

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

ServiceMac is a sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Position Overview

This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. You will be responsible for developing process improvements in accordance with established work rules, goals, and objectives to improve timelines and attorney performance. You are expected to establish and maintain procedures, foster a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Primary Duties / Responsibilities

1. Manage the day-to-day functions within the property preservation, post-sale, hazard claims, and REO Department.
2. Ensure compliance with regulatory guidelines through extensive knowledge of all aspects of these processes.
3. Oversee daily pipeline of files to ensure compliance with requirements.
4. Monitor and identify trends or risks in the portfolio.
5. Recommend process improvements to minimize risk exposure.
6. Adhere strictly to departmental and business policies.
7. Prioritize work to ensure timely and accurate resolutions.
8. Stay current with regulatory and legal changes impacting processes.
9. Follow up diligently on requests and communications from partners.
10. Manage exception reporting to control risks.
11. Assist as needed and implement goals, standards, and policies.
12. Lead and evaluate staff, develop work teams, and improve policies and procedures.
13. Handle complex problems requiring original analysis and in-depth evaluation.

Minimum Requirements

1. 3+ years of supervisory or management experience.
2. 5+ years of experience in property preservation, post-sale, hazard claims, and REO within a Mortgage Servicing Organization.
3. Experience with GSE and GNMA Investors and MI companies.
4. Strong knowledge of mortgage servicing and related documentation.
5. Experience with MSP, LoanSphere, Yardi (P260), FHA Connection, Catalyst.
6. Self-starter with problem-solving skills.
7. Ability to research issues and obtain proper documentation promptly.
8. Understanding of mortgage default processes (Foreclosure, Bankruptcy, etc.).
9. Extreme attention to detail and adherence to guidelines.
10. Ability to work under pressure, meet deadlines, and provide excellent customer service.
11. Ability to work independently and complete assignments.
12. Excellent communication skills, including coaching and leadership.

Salary Range

$114,625.00 - $152,825.00 annually. Compensation depends on experience, skills, and location.

Disclaimer

Employment is contingent upon background checks, drug screening, and credit checks. We consider qualified candidates with criminal histories in accordance with applicable laws.

The statements are general descriptions and not exhaustive. Duties may extend beyond normal responsibilities as needed.

What We Offer

We embrace diversity and support an inclusive workplace. Our benefits include medical, dental, vision, 401k, PTO, sick leave, and other perks like an employee stock purchase plan.