Operations Manager(Asheville/Hickory Territory)

Carolina Cat; Asheville (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

Carolina Cat in Asheville, NC is seeking an experienced Rental Operations Manager to lead the Construction Division's CAT Rental Store/Heavy Rents location, focusing on safety, service, and profitable asset utilization.

You will supervise rental coordinators, drivers, and support staff, develop training, monitor performance, and implement a strategic plan to grow market share while maintaining strong financial results.

Qualifications

• Bachelor’s Degree highly preferred.
• 5–7 years of experience in rental operations.
• Strong technical/financial aptitude and analytical skills.
• Knowledge of Caterpillar training and startup procedures for a rental store.
• Ability to train staff and delegate effectively.
• Understanding of P/L and balance sheets.

Responsibilities

• Champion safety and customer service as the culture.
• Lead rental coordinators, supervisors, drivers, and support staff.
• Hire, develop, lead, and empower staff.
• Develop training plans for all team members.
• Implement rental strategy to grow profitability and market share.
• Monitor branch performance and optimize processes.
• Manage fleet utilization, expenses, and returns.
• Oversee inventories, dashboards, and reports.
• Ensure compliance on rental agreements and DOT material.

Skills

People skills

Communication

Leadership

Organizational skills

Lean Six Sigma

Operational excellence

Financial aptitude

Training

Education

Bachelor’s Degree

Tools

SAP

iRental

SalesLink

DBS

Microsoft Office

Job description

Manage the Construction Division rental operations for a CAT Rental Store/Heavy Rents location to serve the needs of construction, industrial, & commercial customers while driving a culture of safety and operational excellence and maximizing the return on investment of the company’s assets.

Essential Functions

• Champion Safety and Customer Service as a “way of how we work” and builds this into the overall culture of the team.
• Lead a team of rental coordinators, supervisors, drivers, and support staff.
• Hire, develop, lead, and empower all employees to make sound business decisions.
• Create & manage training & development plans for all team members
• Play a leading role with other leaders in the implementation of the overall rental strategy & vision that facilitate the achievement of growth, profitability, and market share objectives.
• Monitor branch performance and seek opportunities to improve processes and procedures of doing business.
• Proactive fleet management and monitoring of expenses to ensure profitability and strong financial performance.
• Responsible for CRS and Heavy Rents Fleet utilization, unavailable, slow rents, return to ready process, freight & fuel & damage recovery
• Inventory control, accuracy, and loss prevention.
• Daily management of operational dashboards & reports.
• Verify compliance on rental agreements, phone logs, DOT material
• Co-develop with DRO, inventory budgets and inventory business plan.
• Prepare and monitor periodic forecasts.
• Operating statements and other financial reports to be reviewed weekly for understanding. Provide accurate current estimates on monthly basis as needed.
• Acts as a mediator with employee and/or customer disputes.
• Works with sales/marketing team members to stay informed of market conditions (competitors and utilization trends) and customer needs.
• Makes direct customer contact routinely to ensure customer satisfaction levels.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Bachelor’s Degree is highly preferred.
• This position requires 5-7 years of experience in a rental operations setting in a similar industry.
• Key competencies for the successful candidate will include strong technical/financial aptitude, analytical, problem solving, decision-making, time management and interpersonal skills.
• Knowledge and understanding of the training and support capabilities within the Caterpillar organization.
• Knowledge and understanding of the startup procedures necessary for a rental store as well as a working knowledge of the operations, sales, service and systems.
• Ability to perform and explain every job in the rental store.
• Ability to organize and deliver basic rental training on products, operations, sales, service and systems.
• Assessment techniques of examining, questioning, evaluating and reporting on the performance of each store.
• Possesses excellent people skills and able to delegate effectively, keeping the branch on track.
• Understands basic financial reporting (P/L statements and Balance sheets) and along with controlling expenses within the branch, monitors the G/L distribution of income and expenses to assure accurate reporting each month.
• General Skills: Candidate must have great people skills, enthusiastic personality, a proven communicator, and ability to teach in the classroom. Secondly, sound organizational skills with the ability to coordinate programs and logistics associated with the programs. Mechanical aptitude would be very beneficial. Operational excellence, lean Six Sigma, retail sales experience, customer relations would be beneficial.

Computer Skills

Microsoft Office (Word, Excel, Outlook and PowerPoint), DBS, iRental, SalesLink, SAP

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.