Operations Manager (3828)

IRONCLAD Powered by Mersino; Euless (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Ironclad Environmental Solutions is seeking an Operations Manager to drive safety initiatives, KPIs, and operational excellence across safety, quality, delivery, and cost control. You will lead training programs, standard work, and collaborations with Branch and Regional managers to optimize fleets, labor, and inventory.

The role emphasizes strong leadership, continuous improvement, and the ability to manage multiple projects in a dynamic environment, with a focus on delivering high-quality

Qualifications

• Bachelor's degree preferred, with relevant field experience.
• 5+ years of leadership in manufacturing operations.
• Experience managing cross-department relationships with executive leadership.
• Proven track record in leading continuous improvement initiatives.
• Ability to manage multiple projects in a fast-paced environment.
• Strong attention to detail and focus on quality/performance.
• Excellent presentation and communication skills.
• Experience in leasing or logistics/transport sectors is a plus.
• Proficient with MS Office and CRM software (Salesforce).

Responsibilities

• Ensure compliance with safety, transportation, and environmental policies through training and assessments.
• Implement and maintain standard work instructions with strong training and communication.
• Collaborate with Branch, Regional, and corporate teams to meet KPIs.
• Optimize fleet and labor utilization to meet customer demand.
• Conduct quarterly inventory counts for fleet, rolling stock, and PPE.
• Utilize capacity planning tools to support unit on rent growth and inventory management.
• Train and monitor service employees on Standard Work Instructions.
• Provide safe, timely, cost-effective, high-quality delivery of services.
• Lead periodic branch assessments to evaluate performance and drive development.
• Use Net Promoter Score (NPS) to address internal issues and ensure customer satisfaction.
• Ensure on-time deliveries, returns, and First Time Quality.

Skills

Leadership in manufacturing

Budget management

Cross-department collaboration

Continuous improvement

Project management

Attention to detail

Customer communication

MS Office

CRM software (Salesforce)

SAP (plus)

Education

Bachelor's degree

Tools

MS Project

SAP

Job description

About The Job

The Operations Manager is responsible for driving the operational success of the business. This role oversees safety initiatives and training, while implementing and evaluating key performance indicators and standard operating procedures. Success will be achieved by executing both short- and long-term strategies to enhance operational excellence in safety, quality, delivery, cost control, and inventory management.

Key Responsibilities

• Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements.
• Implement and maintain standard work instructions with strong training and communication initiatives.
• Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet Key Performance Indicators (KPIs).
• Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.
• Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.
• Utilize capacity planning tools to support Unit on Rent (UOR) growth and manage Value Added Products and Services (VAPS) inventory.
• Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation.
• Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support.
• Lead periodic branch assessments to evaluate performance and drive training and development.
• Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.
• Ensure on-time deliveries, returns, and high product quality (<60-day calls and First Time Quality).

At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process.

Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you!

Job Qualifications

• Bachelor's degree preferred, with relevant field experience.
• 5+ years of leadership in manufacturing operations, including budget management and executing business strategies.
• Proven ability to manage cross-departmental relationships and work with executive and field leadership.
• Experienced in leading continuous improvement initiatives.
• Capable of managing multiple projects in a dynamic, fast-paced environment.
• Strong attention to detail, focused on improving quality and performance.
• Excellent customer presentation and communication skills.
• Experience in leasing (e.g., construction materials, auto-leasing) or related industries like logistics or transportation.
• Ability to work in culturally diverse, matrixed organizations.
• Proficient in MS Office and CRM software (Salesforce); experience with MS Project and SAP is a plus.