Operations Manager 3

U.S. Bank; Brookfield (CT); On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Holiday opportunities

Life insurance

Disability insurance

Parental leave

Adoption assistance

Job summary

U.S. Bank is seeking an Operations Manager to lead and coordinate the operational activities for its designated areas.

You will manage teams, ensure quality service, and drive efficiency across processes while upholding regulatory compliance and company policy. The role emphasizes setting goals, giving feedback, and building accountability, with a focus on cross-functional collaboration and process improvements.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically three or more years of relevant experience.
• Extensive knowledge of operational functions, systems, procedures, and products/services.
• Understanding of applicable Federal and State laws and regulations.
• Thorough knowledge of products and services and related documentation.
• Strong organizational, managerial, and project management skills.
• Excellent interpersonal and written and verbal communication skills.
• Effective supervisory and management abilities.
• Ability to manage multiple tasks.

Responsibilities

• Directly and through staff, manages and coordinates the operational activities for assigned area(s)/region(s).
• Ensures quality service and effective operations support for all customers.
• Leads high-performance teams by setting goals, providing feedback, measuring progress, and building accountability.
• Oversees adherence to policies and procedures and compliance with laws within area.
• Participates in review and improvement of operational systems and procedures.

Skills

Operational knowledge

Customer relations

Interpersonal skills

Communication skills

Supervisory skills

Project management

Multitasking

Education

Bachelor's degree

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically three or more years of relevant experience

Preferred Skills/Experience

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $75,820.00 - $89,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.