OPERATIONS MANAGER 2ND SHIFT (Fort Wayne, IN)

Ciocca; Fort Wayne, Northern (IN, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee referral program

Full-time position

Job summary

Ciocca Cleaning & Restoration seeks an experienced Operations Manager for the 2nd shift in Fort Wayne, IN. The role leads day-to-day client account operations, coaching supervisors and staff, and ensuring high-quality service delivery with urgency to customers.

Ideal candidates bring organized leadership, strong communication, and the ability to manage multiple priorities in a fast-paced environment. This in-person, full-time position offers compelling benefits and a clear growth path.

Qualifications

• 3–5 years of operations management experience preferred.
• 3–5 years of supervisory experience and 2–3 years of management experience or a BA with relevant experience.

Responsibilities

• Oversee day-to-day operations and service delivery for client accounts.
• Manage, coach, and support supervisors and field staff.
• Develop staffing plans to ensure client accounts are properly covered.
• Coordinate employee assignments and schedules based on business needs.
• Maintain strong client relationships and respond promptly to questions or concerns.
• Monitor service quality and ensure standards and client expectations are met.
• Manage projects from planning through completion.
• Identify operational problems and develop effective solutions.

Skills

Leadership

Communication

Customer service

Time management

Problem solving

Independent work

Education

Bachelor's degree in Business Management

Tools

Company software systems

Job description

OPERATIONS MANAGER 2ND SHIFT (Fort Wayne, IN)

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.
Salary: $55,000–$60,000 per year, based on experience
Job Type: Full-Time
Schedule: 2nd Shift
Work Location: In Person

About the Position

Ciocca Cleaning & Restoration is seeking an experienced and motivated Operations Manager to oversee the day-to-day operations of our client accounts on 2nd shift.

This position plays a key leadership role in ensuring our clients receive consistent, high-quality service while effectively managing supervisors, employees, staffing needs, projects, and daily operations.

The ideal candidate is an organized and dependable leader who can manage multiple priorities, communicate effectively with clients and employees, solve problems quickly, and make sound business decisions.

What You'll Do

• Oversee the day-to-day operations and service delivery for assigned client accounts.
• Manage, coach, and support supervisors and field staff.
• Develop and maintain staffing plans to ensure client accounts are properly covered.
• Coordinate employee assignments and schedules based on business needs.
• Maintain strong, professional relationships with clients and respond promptly to questions or concerns.
• Follow up on customer inquiries and ensure issues are resolved efficiently.
• Monitor service quality and ensure company standards and client expectations are consistently met.
• Manage projects from initial planning through completion.
• Prioritize projects and operational needs based on urgency and client requirements.
• Identify operational problems and develop effective solutions.
• Maintain open communication with clients, employees, supervisors, and subcontractors.
• Assist with new business opportunities and support the development of new client accounts.
• Manage and maintain business contracts and account requirements.
• Exercise sound judgment when negotiating and managing business matters.
• Complete required operational paperwork and documentation accurately and on time.
• Monitor staffing, performance, and operational needs and take appropriate action.
• Ensure employees and supervisors follow company policies, procedures, and safety standards.
• Work closely with the Vice President of Operations to support company goals and operational initiatives.

What We're Looking For

We are looking for a hands-on leader who can confidently manage people, clients, and competing priorities in a fast-paced environment.

The ideal candidate will have:

• Strong leadership and team-management skills.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Excellent organization and time-management skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to work independently and take initiative.
• Strong conflict-resolution and interpersonal skills.
• Good computer skills and the ability to learn company software and systems.
• Strong attention to detail.
• Good mathematical and reasoning skills.
• Ability to motivate and hold team members accountable.
• Professional judgment and the ability to make decisions in a fast-paced environment.

Qualifications

• 3–5 years of operations management experience preferred.
• 3–5 years of supervisory experience and 2–3 years of management experience, OR a Bachelor's degree in Business Management with at least 2 years of applicable experience.
• Valid driver's license.
• Clean driving record and ability to meet company insurance eligibility requirements.
• Acceptable criminal background check.
• Ability to work a 2nd shift schedule.
• Previous experience in janitorial, facilities, restoration, commercial services, or a related industry is a plus.

Physical Requirements

• Walking and standing.
• Bending, stooping, and climbing.
• Carrying items weighing up to 30 pounds.
• Working outdoors and in inclement weather when necessary.
• Traveling between client locations as needed.

Why Join Our Team?

• $55,000–$60,000 annual salary
• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee referral program
• Full-time position

Join Our Team

If you're an experienced operations leader who enjoys managing people, building strong client relationships, solving problems, and making a direct impact on daily operations, we want to hear from you!

Quality Work, Responsive Service, and a Commitment to People.

This is a full time position