Operations Manager - 174225 - 177332

Piper Companies; Durham (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays and sick leave

Job summary

Piper Companies is hiring an Operations Manager for an award-winning company in the Raleigh-Durham Area. The Operations Manager will work closely with other departments in a hands-on managerial role. The role requires 3 days onsite in Durham, NC with typical hours 9AM-6PM.

Responsibilities include leading daily operations in a contact center, resolving escalated issues, coaching staff, and driving improvements while ensuring regulatory compliance and high-quality customer experience.

Qualifications

• Bachelor's degree required and 3+ years of managerial experience.
• Experience in a contact center, insurance, or financial services environment.
• Demonstrated leadership with strong communication and ability to manage multiple priorities.

Responsibilities

• Lead daily operations by overseeing contact center performance and customer experience.
• Resolve escalated issues by coordinating across departments and improving processes.
• Develop team talent through coaching leads and supporting hiring.
• Drive operational excellence by monitoring industry trends and defining metrics.
• Ensure compliance by reviewing withdrawal requests and adhering to contract rules.

Skills

Leadership

Communication

Priorities management

Education

Bachelor's degree

Job description

Piper Companies is hiring an Operations Manager for an award-winning company located in the Raleigh-Durham Area. The Operations Manager will work closely with other departments in a hands-on managerial role. The Operations Manager role requires 3 days onsite in Durham, NC. Work hours are 9AM-6PM.

Responsibilities of the Operations Manager:

• Lead daily operations by overseeing contact center performance and ensuring consistently high-quality customer experience.
• Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
• Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
• Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
• Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.

Requirements of the Operations Manager:

• Bachelor's degree required, along with 3 plus years of proven managerial experience.
• Experience in a contact center, insurance, or financial services environment.
• Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast-paced environment.

Compensation for the Call Center Manager:

• $80,000-$100,000
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

Keywords: Call center management, center manager, technical Operations manager, Operations supervisor

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This job opens for applications on 10/27/26. Applications for this job will be accepted for at least 30 days from the posting date