Operations Manager 1, Multi-Service

Sodexo; Boston (MA); Hybrid; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off

Job summary

Sodexo at Tufts Medical Center seeks an Operations Manager 1, Multi-Service to oversee critical support service operations impacting patient care, safety, and satisfaction. Lead diverse teams, champion improvement, and align with hospital goals.

Responsibilities include managing daily operations, resources, and service standards while driving profitable growth and client retention in a hospital setting. Strong leadership and budget skills required.

Qualifications

• Experience in facilities management across custodial, housekeeping, grounds, HVAC and related services.
• 3 years of management experience and 3 years in related roles.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Lead daily operations for multiple service areas at a client site.
• Develop and implement operating standards and quality improvements.
• Manage budgets and monitor costs.
• Lead, coach, and develop teams; promote safety.
• Partner with hospital leadership to meet objectives.

Skills

Facilities management

Team leadership

Budgeting & cost control

Customer service

Regulatory compliance

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

Join Sodexo at Tufts Medical Center as an Operations Manager 1, Multi-Service, overseeing critical support service operations that impact patient care, safety, and satisfaction across the hospital.

Provide leadership for diverse teams, champion continuous improvement initiatives, and ensure service excellence. Partner with hospital leadership to achieve operational, regulatory, and financial goals

About the job

Lead daily operations for two or more core service areas at a client site, ensuring exceptional service delivery, client satisfaction, and long-term retention. Implement operational strategies that support client objectives, drive performance, and contribute to profitable growth. Supervise team members, allocate resources, monitor operating standards, and develop new programs to enhance service offerings.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $89250 - $115500

What’s in it for you

• Lead multiple service operations with direct oversight and accountability.
• Influence strategy, service delivery, and overall client satisfaction.
• Develop teams, improve operational performance, and strengthen service quality.
• Contribute to client retention, growth, and the expansion of service offerings.
• Manage budgets, drive initiatives, and enhance performance standards.
• Work in a supportive, inclusive environment focused on teamwork and safety.
• Apply problem-solving skills to optimize daily operations and resource use.

What you’ll bring

• Knowledge across facilities management operations, including custodial, housekeeping, grounds, pest control, mechanical, electrical, plumbing, and HVAC.
• Business and financial acumen, with experience managing budgets and controlling costs.
• Customer service expertise focused on relationship building and communication.
• Leadership skills to develop teams, delegate effectively, and maintain accountability.
• Experience establishing operating standards, implementing quality improvements, and ensuring compliance with safety and regulatory requirements.
• Proactive, resourceful approach to solving operational challenges and supporting daily functions.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.