Operations Manager

Republic Services; York (York County); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off

Job summary

Republic Services is seeking an Operations Manager - Hauling to oversee collections operations for a dispersed customer base, including commercial, industrial and residential accounts. You will lead a team of Supervisors, Dispatchers, and Drivers to execute a local market strategy and ensure safety, compliance and budget targets.

The role requires strong leadership, strategic thinking, and the ability to optimize route productivity while maintaining exceptional customer service and regulatory

Qualifications

• High School Diploma or GED; 2+ years of supervisory or management experience or completion of Republic Services' management trainee program.
• Demonstrated ability to lead large staff and execute strategic plans.

Responsibilities

• Manages a staff, including hiring, training, coaching, performance management; develop supervisory goals and objectives; and effective resolution of safety issues and claims.
• Implement and execute plans to complement the business unit's strategic and operating plan; champion the execution of tactical initiatives within the Business Unit to maximize the customer experience, growth and durability, while optimizing profitability.
• Ensure maximum productivity and route management systems for commercial, roll-off and residential routes and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses.
• Interact with customers and local, state and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met.
• Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
• Lead operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting and ethics.
• Approve expenses and manage budget for the operations department including approval of purchase orders and vendor pricing.
• Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing.
• Build and maintain strong and effective relations with relevant government, community and environmental groups

Skills

Leadership

Staff management

Budget management

Safety programs

Change management

Communication

Education

High School Diploma or GED

Job description

POSITION SUMMARY

Within a business unit, the Operations Manager - Hauling is responsible for managing the collections activities for commercial, industrial and residential customers, as well as container delivery and pick up, in a geographically dispersed area. The position manages a team of Operations Supervisors, , Dispatchers, Operations Clerks, Drivers and Helpers who are responsible for the route system for commercial, roll-off and residential customers throughout the business unit. The Operations Manager - Hauling works with his or her General Manager, and other managers in the business unit, to execute a local market strategy that complements the Area's overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement. The Operations Manager - Hauling oversees all matters related to collections operations, effective safety and accident prevention programs, compliance with standards and drives change management initiatives that contribute to the growth and durability of the business unit.

PRINCIPAL RESPONSIBILITIES

Manages a staff, including hiring, training, coaching, performance management; develop supervisory goals and objectives; and effective resolution of safety issues and claims.

Implement and execute plans to complement the business unit's strategic and operating plan; champion the execution of tactical initiatives within the Business Unit to maximize the customer experience, growth and durability, while optimizing profitability.

Ensure maximum productivity and route management systems for commercial, roll-off and residential routes and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses.

Interact with customers and local, state and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met.

Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.

Lead operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting and ethics.

Approve expenses and manage budget for the operations department including approval of purchase orders and vendor pricing.

Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing.

Build and maintain strong and effective relations with relevant government, community and environmental groups

QUALIFICATIONS

Demonstrated business acumen, strategic thinking and an ability to execute against formulated strategy.

Demonstrated ability to lead change initiatives.

Able to direct large staff.

Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.

Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.

Demonstrated ability to optimize near-term results that contribute to long-term sustainable success.

Is collaborative; builds and works with teams.

Creative thinker who challenges conventional solutions.

Demonstrates and promotes ethical behavior.

Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.

MINIMUM REQUIREMENTS

High School Diploma or GED. Minimum of 2 years of supervisory or management experience or participation in Republic Services' management trainee program.

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disabilit