Operations Supervisor Hauling

Republic Services; Winder (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Health savings account

Disability insurance

Life insurance & AD&D

Employee Assistance Program

Employee discounts

Retirement plan with match

ESPP

PTO

Job summary

Republic Services in the United States (Georgia, Winder area) seeks an Operations Supervisor for Hauling Operations to supervise collections across commercial, residential, roll-off, and container delivery. You will oversee drivers and helpers and partner with the Operations Manager to implement safety and efficiency initiatives.

This role emphasizes safety, customer experience, and budget achievement, while fostering employee engagement and ensuring compliance with safety, environmental, and

Qualifications

• Direct large staff.
• Process-oriented and results-oriented with goal focus.
• Strong problem-solving, analytical, critical-thinking and decision-making skills.
• Collaborative and team-oriented.
• Creative thinker who challenges conventional solutions.
• Demonstrates ethical behavior.
• Strong leadership and talent development abilities.
• 1 year of lead or supervisory experience.

Responsibilities

• Safety: lead safety goals and remove unsafe conditions from routes.
• Customer Experience: meet/exceed service expectations and resolve issues.
• Efficiency: manage labor hours, optimize routes, and support budget goals.
• Employee Engagement: build a collaborative, developmental team environment.

Skills

Team leadership

Process-oriented

Problem solving

Analytical thinking

Collaboration

Creative thinking

Ethical behavior

Talent development

Supervisory experience

Job description

POSITION SUMMARY: Within a division, the Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

PRINCIPAL RESPONSIBLITIES:

Safety

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers' routes.
• Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

Customer Experience

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency

• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division's budgeted goals.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
• Perform other job-related duties as needed or assigned.

QUALIFICATIONS:

• Able to direct large staff.
• Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
• 1 year of lead or supervisory experience.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• - Comprehensive medical benefits coverage, dental plans and vision coverage.
• - Health care and dependent care spending accounts.
• - Short- and long-term disability.
• - Life insurance and accidental death & dismemberment insurance.
• - Employee and Family Assistance Program (EAP).
• - Employee discount programs.
• - Retirement plan with a generous company match.
• - Employee Stock Purchase Plan (ESPP).
• - Paid Time Off (PTO)
• - Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Serv